Duty Manager

The Raptors is hiring for a Duty Manager! This is an exciting opportunity to start in a management position based primarily at our visitor centre in Duncan BC, with travel required to local wildlife management sites (Nanaimo/Victoria) during the fall/winter. We pride ourselves on a working environment that is built on open communication, respect and a passion for our amazing ecosystems, and the ideal candidate would embody these values to fit in with our close-knit team of biologists and bird enthusiasts. For background on our work, visit our website (www.the-raptors.com).

Working as a Duty Manager means managing the day-to-day operations of our visitor centre, including both our human and bird team members. Position responsibilities would include, but aren’t limited to:

• Managing daily teams of 3 – 20 staff & volunteers (numbers depending on the time of year), working with the team to ensure excellent guest experience, coordinating hands-on experiences, talks and demonstrations, and going above and beyond to ensure everything is running smoothly.
• Overseeing the daily care and training of our birds as part of the team.
• Supporting our team and providing constructive feedback to team members.
• Presenting engaging, educational flying demonstrations and hands-on experiences to guests.
• Training of new staff and volunteers.
• Developing a comprehensive understanding of visitor centre operations to allow you to step into other roles as necessary (giftshop, etc.)
• (During the fall and winter, primarily) Working with trained birds of prey to mitigate human-wildlife conflict at landfills and industrials sites, outdoors in all weather.

This position requires a diverse set of skills, and an ideal candidate would have:

• Completed post-secondary education in a related field (biology, zoology, ecology, etc.)
• Experience working with, and a passion for, birds of prey.
• Management experience and experience managing teams in complex, fast-paced environments while maintaining a high standard for guest experience.
• Public speaking skills and experience
• Excellent customer service skills and a willingness to engage with members of the public.
• Stellar interpersonal communication and problem-solving skills.
• Experience in leadership roles and accompanying leadership skills.
• Understanding of the threats facing wildlife, our planet, and sustainable practices.
• Adaptability to a variety of work and tasks.
• Class 5 Driver’s License (Required).

This is a full-time permanent position, with pay commiserate with experience and the level of training we would need to provide, starting at $23-25/hour.

We are an equal opportunity employer and are committed to diversity. We are happy to consider applications from all backgrounds, even if your experience isn’t a perfect match for the above criteria. Tell us why you’d be an awesome member of our team!

Given the responsibilities of the position and the required commitment, applications without a cover letter may not be considered. Due to the volume of applications we receive, only selected candidates will be contacted.

Job Type: Full-time

Salary: $23.00-$25.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• Day shift

Work Location: In person