Address
Form of work Shape the future of Product Delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Embedded Banking and Solutions, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities
- Leads end-to-end Product Delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Become an industry thought leader and help senior leaders shape the strategic vision for the product
- Support commercialization efforts by partnering with Strategy / Pricing / Analytics / Sales on market research and competitive analysis
- Support GTM efforts by partnering with Sales / Marketing / Client Solutions to effectively manage prospects and existing relationships
- Identify new opportunities by documenting Client feedback and working with Product Development to inform the product roadmap
- Design, build and manage a seamless client onboarding experience capable of supporting the most sophisticated technology companies that operate in multiple jurisdictions around the globe
- Monitor the performance of products and services, including overall profitability, by identifying and maintaining key performance indicators
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in Product Delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Strong communication/presentation skills (i.e. creating content) that can be consumed at all seniority levels with both internal and external audiences
- Be a persuasive negotiator and thrive in a high intensity environment
- Operate with minimal guidance and oversight, capable of embracing ambiguity
- Ability to rapidly understand emerging technologies and business models / naturally see commercial opportunities
- Passion for creatively solving problems and an entrepreneurial spirit
- Ability to adeptly pivot opportunities based on new information and market forces
- Resourcefulness to filter a large number of opportunities into the most impactful engagements
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- Demonstrated ability to work in a highly matrixed program delivery structure
- Demonstrated ability to meet aggressive growth metrics and client/partner development objectives, specifically for emerging businesses
- Knowledge of emerging financial services technologies with a key emphasis on APIs, private labeling, SaaS models, and design thinking practices
- Experience working in a fast-paced and highly cross-functional organization.
- Understanding of the global payments industry
- CTP designation is an asset
- Undergraduate degree required
- Global travel required
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