Product Manager, Solutions Delivery

Job Type: Permanent 
Reference code: 125305   
Primary Location: Toronto, ON  
All Available Locations: Toronto, ON 
Our Purpose
At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.
By living our Purpose, we will make an impact that matters.
-Be encouraged to deepen your technical skills…whatever those may be.
-Partner with clients to solve their most complex problems
-Experience MyFlex and an agile work environment where work is what you do not where you do it
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Our Solution Delivery Operations team offers an investigative approach to modernizing IT functions.  We help our IT team enhance quality, efficiency and effectiveness of the Solution Delivery function, process and internal controls.  Are you a leader that is passionate about making a difference?  Take a look at this exciting position.
What will your typical day look like?
You will be responsible for leading a small team, organizing operational activities, and overseeing a variety of initiatives focusing on resource management and providing oversight on project delivery, process, and policy. Job duties will include coordinating with internal technology teams on technology process and policy adherence for asset onboarding, reviewing budgetary information, interpreting financial data, and performing cost-benefit analysis on internal programs and initiatives.
Duties will include:
•    Lead and provide oversight and hands-on involvement with regards to supporting Deloitte’s service lines on asset maintenance
•    Act the primary escalation point for clients and vendors on applications managed by this internal department
•    Drive initiatives in the operational delivery teams and organizationally that contribute to long-term operational excellence
•    Review and contribute to the planning and execution of projects, including advisory role, as needed.
•    Participate and/or lead current state findings workshops in order to understand and document key operational processes (i.e. project execution, compliance, resource management, reporting, etc.)
•    Lead process improvement initiatives and own the delivery of the solution spanning one or multiple teams
•    Execute on the delivery plan and be primary point of escalation for team or project impediments
•    Develop materials for, and participate in the delivery of, presentations to senior leadership and firm staff
•    Assist with creation of proposals and other department development activities
•    Contribute to IT eminence initiatives, including development of new service offerings and branding campaigns within the department
About the team
The Solution Delivery Operations practice focuses on the betterment and sustainment of Software Development and Service Delivery to our internal Service Lines who serve Deloitte clients, we are an integral part of Deloitte Canada’s Information Technology team.  We adhere to both regulatory and management standards, including ISO and SOC2, by applying quality controls and operational expertise to the software delivery function.
Enough about us, let’s talk about you
You are someone with:
•    Experience working in a manger role for an IT organization and/or consulting & advisory services to IT Organization with 3+ years of relevant work experience as a manager
•    Pursing or completed a PM/BA designation and with relevant work experience
•    Experience in SAFe  (Scaled Agile Framework) Implementations as a very strong asset
•    Experience in business analysis and process development as an asset
•    Strong technical skills & experience with the Microsoft suite of products
•    Expertise in Software Product Management disciplines such building roadmaps, systems operations, and regular maintenance cycle management
•    Ability to translate operational challenges into tactical improvement opportunities and develop requirements from a strategic perspective
•    Strong communication, facilitation, and presentation skills 
•    Ability to lead a team and coach/mentor junior team members
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan
, Reconciliation Action Plan and the BlackNorth Initiative
We encourage you to connect with us at accessiblecareersdeloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareersdeloitte.ca  for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.