Digital Product Manager

04/18/2024

Address:

250 Yonge StreetCustomer Solutions

Role Mandate: The Digital Product Manager will support the design and delivery of digital experiences for a designated portfolio specific to the needs of commercial banking customers. They will aim to ensure the customer is at the center of plans, designs and development that digitally enables customers. Leverages customer insights to drive the overall customer experience definition and prioritization that enables a focus on what matters most to our customers. Provides product and process expertise to manage the business and people impacts of work. Works across functions, bringing together stakeholders to integrate technology across multiple channels, business groups, geographies and customer segments and ensure alignment with business goals.

Role Responsibilities Include (but are not limited to):

• Develop and manage a multi-year vision, strategy, and roadmap for a designated portfolio by prioritizing customer feedback and data-driven insights; identifies emerging issues and trends to inform decision-making
• Monitors and prioritizes issues related to customer experience, process performance and other key metrics for the portfolio; leads the resolution of issues where required
• Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
• Work in cross-functional teams to lead digital initiatives from conception to launch by clearly communicating business requirements, partnering with technology partners on the solution build, and supporting change management and preparing the right collateral for a successful product launch
• Deliver key initiatives in alignment with the roadmap, defining clear outcomes and goals for each initiative with associated KPIs/Metrics to ensure success and alignment with the overall vision and strategy.
• Help determine business priorities and best sequence for execution of business/group strategy
• Analyze customer data and information to provide insights and recommendations to drive adoption, reduce friction or solve meaningful problems encountered by our customers
• Monitor and track customer experience, process performance and other metrics; addresses any issues and incorporate enhancements feedback into agile team's backlog
• Own the requirements/user stories/product needs backlogs and prioritization process in an Agile operating model
• Build change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Builds effective relationships with internal/external stakeholders including third party suppliers, and collaborates with internal and external stakeholders in order to deliver against business objectives.
• Broader work or accountabilities may be assigned as needed

Must-Have Skills:

• Typically, between 5-7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience
• Passion for discovering emerging technologies and innovative approaches to solve complex and non-routine problems, including exploring AI applications
• Expertise in designing digital experiences for B2B customers (SMB / Mid-market / Corporate Customers) - especially in at least one of the following areas: onboarding, servicing (live / virtual agents), payment issuance and acceptance, account management etc.
• A high level of curiosity, comfort with ambiguity and willingness to challenge the status quo
• Go-getter spirit, strong sense of ownership and eager to get things done
• A track record of building and deploying digital initiatives across mobile, tablet & desktop within the financial services industry
• Ability to translate strategy, market trends, and customer needs into requirements and integrated, deployable feature sets.
• Knowledge of digital technology user interfaces, UX design practices, usability testing and digital analytics
• Experience leading Agile teams and/or working in cross-functional teams.
• Nice to Have - Service Now Experience
• Verbal & written communication and presentation skills; ability to tell the art of the possible - In-depth / Expert
• Collaboration & team skills; negotiating with tech and partner product teams to get things done - In-depth / Expert
• Analytical and problem-solving skills; creativity and ability to think outside the box - In-depth / Expert
• Data driven decision making; decisiveness over analysis paralysis - In-depth / Expert

$74,800.00 - $138,600.00Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.