Examiner -Unilingual (English) and Bilingual (English/French)

Are you customer-oriented and do you enjoy working with members of the public? In this high-volume customer service environment, you will examine applications/documents ensuring compliance with legislation administered by the Business and Personal Property Branch.
The Business and Personal Property Branch (BPPB), Registries and Licensing Services Division (RLSD) accepts, reviews and fulfills corporation registration and information filings, business registration and search related service requests received through all service delivery channels and supports fulfillment of business and personal
property security related information and transaction requests received through the electronic, in-person, and telephone channels.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

In this position, you will:
• examine a variety of applications and documents to determine compliance with the Acts administered by the branch;
• identify deficiencies in request documents and applications;
• respond to enquiries from the public for information on branch services;
• provide telephone support to other offices on processing of documents;
• provide on the job training by assisting new staff and students in examination of documents

How do I qualify?

Mandatory

• You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire. (Only a requirement for the designated position)
• keyboarding to 40 wpm

Technical Knowledge:

• you have the ability to interpret and apply legislation (e.g. Ontario Not-for-Profit Corporations Act, the Extra-Provincial Corporations Act, the Business Corporations Act) in order to approve or reject applications and decide on the authorization and issuance of documents;
• you have knowledge of legal terminology (e.g. registered office address, court order) to explain legal requirements by identifying and explaining deficiencies and requesting additional information

Communication and Customer Service Skills:

• you have excellent oral communication skills to respond to general inquiries and provide information on services over the telephone and by correspondence, and to clearly explain legal terminology, legislative and policy requirements to clients and to provide consultation and information to lawyers, businesses, MP's and police authorities;
• you have excellent written communication skills in order to correspond with clients to explain deficiencies in documents submitted and request additional
information and to prepare reports and other various documents;
• you have strong interpersonal skills to interact with clients/stakeholders and the general public in a polite/courteous and helpful manner

Analytical, Judgement and Evaluative Skills:

• you have analytical skills to determine compliance with legislation and policies;
• you have evaluative skills to determine whether sufficient information and documentation have been submitted for authorization and issuance of documents;
• you have judgement and decision-making skills to determine when to apply exceptions to the rules as well as whether to accept or not accept an application

Other Essential Skills and Knowledge:

• you have knowledge of customized registration systems and information databases (e.g. Ontario Business Registration System, OPS docs, Personal Property Security Registration system) to process client applications/requests and to obtain data/information for responding to inquiries and providing information
to clients and the general public;
• you are proficient with personal computers and fully programmable word processing software such as Microsoft Word, Access, Excel, Power Point and Outlook to produce a variety of correspondence, reports and other documents;
• you have demonstrated experience working with office equipment such as photocopiers, printers, facsimile, calculator and microfiche equipment