Compliance Information Services Liaison-Unilingual (English) and Bilingual (English/French)

ServiceOntario's Business and Personal Property Branch (BPPB) is seeking a results-oriented individual with exceptional customer service skills. You will investigate and respond in both French and English to customer inquiries and promote and ensure compliance with Branch-administered legislation while acting as a liaison between the branch and service delivery partners.
The Business and Personal Property Branch (BPPB), Registries and Licensing Services Division accepts, reviews and fulfills corporation registration and information filings, business registration and search related service requests received through the mail channel and supports fulfillment of business and personal property security related information and transaction requests received through the electronic, in-person, and telephone channels.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

In this position, you will:
• respond in both French and English to a high volume of complex customer inquiries;
• research multiple legislation and regulations to ensure accurate customer response;
• work in collaboration with internal/external partners to resolve customer issues;
• promote and ensure compliance with legislation and regulations;
• monitor the accuracy of public records to ensure compliance with policies and legislation.

How do I qualify?

Mandatory

• You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire. (Only a requirement for the designated position)
• keyboarding at 40 wpm

Technical Knowledge:

• you have broad knowledge of and the proven ability to interpret and apply relevant legislation (e.g. Corporations Information Act, Business Corporations Act, Corporations Act, Extra-Provincial Corporations Act and Business Names Act) to provide detailed explanations for complex customer inquiries regarding various registration/filing requirements and evaluating circumstances of non-compliance;
• you have the ability to acquire knowledge of the Branch mandate, services, policies, practices, standards and procedures;
• knowledge of various reference materials (e.g. such as Government Internet site, InfoGO and/or a telephone list) in order to provide support to the Service Delivery Partners;
• knowledge of research and information-gathering methods, techniques and approved sources, to identify, obtain, verify, analyses compliance and provide complete and relevant information and advice

Customer Service, Communication and Interpersonal Skills:

• you have excellent oral and written communication skills to give clear and concise guidance, information and synopsis of issues;
• you have demonstrated ability to remain calm, focused and professional while dealing with escalated customer issues;
• you have strong interpersonal skills to interact professionally with staff and management in a diverse workplace to handle customer complaints and non-standard issues;
• you can prepare a wide variety of reports, documents and correspondence

Analytical and Problem-Solving Skills:

• you have strong analytical and problem solving skills to investigate, review and resolve customer inquiries/complaints, assess facts and determine whether legislation or regulations have been breached;
• you have the ability to provide information, guidance and interpretation based on established interpretations and precedents;
• you can analyze technical data and determine best course of action to resolve customer issues

Organizational Skills:

• you have excellent organizational skills to prioritize daily activities, complete tasks, compile information from internal and external sources, and keep an accurate log of customer issues for statistical reporting;
• you can multi-task in order to work on several outstanding cases at a time and shift focus between compliance and Information Services liaison work

Other Essential Skills:

• knowledge of mathematical concepts to perform basic calculations (percentages, arithmetic) and to prepare statistical reports;
• you are proficient with personal computer operation and software (e.g. MS Word, Excel, Outlook, internet/intranet) to compose routine correspondence, legal
documents, minutes, memos, reports etc., receive/send e-mail messages, perform searches, etc.;
• demonstrated experience working with office equipment such as photocopiers, printers, facsimile, calculator and microfiche equipment