AddressAs a Client Service Representative with J.D. Irving, Limited (JDI), you will work as part of the Client Services Team within Finance Shared Services located at our Head Office in Saint John, New Brunswick.
The Client Services Team is part of our JDI Finance Accounts Payable/Accounts Receivable team and is the first point of contact for inquiries. As a member of the team, you will provide a superior customer experience to our suppliers, customers, and internal stakeholders across various business sectors, including transportation & logistics, forestry, shipbuilding, manufacturing, and information technology services.
Qualifications:
- Post-secondary education in related field
- Superior communication skills and telephone etiquette
- Effective time management
- Ability to multitask
- Excellent customer service skills
- Previous Customer Service experience is an asset
- Previous Accounts Payable and/or Accounts Receivable experience is an asset
- Bilingual in French and English preferred
Key Responsibilities:
- First point of contact for all incoming phone and email inquiries regarding accounts payable and accounts receivable
- Inquiry resolution or escalation
- Categorizing and tracking of client inquiries to identify opportunities to improve our processes
- Support phone conferencing services
- Support JDI Mailroom functions when required including managing incoming and outgoing couriers and internal customer mail inquiries.
- Delivery of a superior customer experience
- This position involves work during the business week, Monday to Friday, with 8.5-hour shifts that will be scheduled between 7:30am to 6:00 pm
What We Offer:
- Flexible Benefits, including a Health Spending Account
- Professional development opportunities
- Wellness support, including annual wellness allowance
- Onsite fitness facility, café, and parking garage
If you are highly self-motivated, with a strong desire to succeed and enjoy working in a fast paced, customer centric, team-oriented environment, then this is the job for you.
We appreciate your interest in our company, however only those candidates selected for an interview will be contacted.
J.D. Irving, Limited is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.
Additional Information
- Posting Date: Feb 15, 2024
