Financial Services Officer

ICICI Bank Canada is a wholly-owned subsidiary of ICICI Bank Limited which has its headquarters in Mumbai, India. ICICI Bank Limited is a leading private sector bank in India. .

Established in December 2003, ICICI Bank Canada is a full-service direct bank with an asset base of about C$6.5 billion as at December 31, 2019, and it is a member of the Canada Deposit Insurance Corporation. The Bank offers a wide range of financial solutions to cater to personal, commercial, corporate, investment, treasury and trade requirements.

We provide a stimulating and rewarding environment with significant opportunity for personal growth, competitive salary and benefits package.

We are currently seeking a qualified banking professional for the Financial Service Officer position.

Areas of Responsibilities:

• Own assigned business targets on branch products to be serviced through branches.
• Ensure achievement of monthly as well as annual business and revenue targets through existing relationship management and acquiring new customer base.
• Attend to new walk-in customers promoting bank’s services and products and ensure conversion.
• Ensure relationship management, make calls to existing customers and welcome calls to new customers.
• Plan and execute promotional and marketing activities to acquire new clients and deepen existing relationships.
• Plan and execute customer satisfaction campaigns in the branch to ensure high quality customer service.
• Increase fee revenue without any revenue leakage.
• Attend and manage customers in an orderly manner in branch lobby for better customer experience and quick service.
• Perform activities such as application processing, adhering to banks policies and procedures, updating customer profile to ensure AML/ATF polices are followed.
• Coordinate with CSRs to provide good service to customers.
• Render excellent service to the customer with a pleasant demeanor.
• Update daily, monthly and annual sales MIS.
• Filing and maintenance of records and documentations.
• Ensure coaching and training on existing and new products to team members as directed.
• Actively participate in specific projects/new activities.
• Act as a back up to CSRs if required.
• Participate in any other activities in order to facilitate smooth operation of the branch or as assigned by the reporting authority.
• Ensure all Bank’s policies, corporate security policies, regulatory guidelines, Industry service standards and codes of conduct are adhered to.
• Take ownership of client complaints/issues, initiating action, following up with respective units and resolving the problem within stipulated timeframe and keeping the clients informed during the process
• Identify process improvement opportunities and strive for continuous improvements
• Other duties as assigned.

Job Type: Full-time

Application question(s):

• Do you you have a valid Driving License - Class 5

Education:

• Bachelor's Degree (required)

Work Location: In person