Company

Hydro OneSee more

addressAddressOntario
CategoryCustomer Service

Job description

48497 - Multi Location - Regular -  

 

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

 

This position can be based out of Hydro One location across province of Ontario.

 

General Accountabilities:

  • Supervise and be responsible for the work of a group engaged in the area distribution engineering and meter service provider layout programs including meter reading.

  • Coordinate the work priorities of the area distribution engineering and meter service provider programs, line extensions, subdivisions, new connects, service upgrades and line services.

  • Collaborate the work program, monitor program status and report progress.

  • Assign appropriate portions of work program to subordinates supervisors.

 

Specific Accountabilities:

This position will fall under the Special Projects COM with various projects and accountabilities including:

 

Content Authority for Design Services Programs

Liaise with Training & Development Services on schedules

Assist in updates to training material

Support TDS in the Development of a Trainee Mentorship Program

Support TDS Development of Enhancement ADET Training, SDET Training, leave refresher​ training and other training that is relevant to Design Services staff
Within Design Services:

  • Trainee Rotation, Evaluation monitoring

  • Overdue training monitor (assist training Prime)

  • Implement DA Qualified criteria

  • Assist in Regional rollouts​

  • Mentorship

  • Supervise and be responsible for the work of a group engaged in the area distribution engineering and meter service provider layout programs.
  • Plan and organize work group activity.
  • Schedule and assign work to staff with instructions, direct them on their problem areas and review and evaluate their performance.
  • Develop and implement work procedures and systems, required.
  • Make effective recommendations on human resource matters including interviewing and selection of candidates and handle routine human resource problems.
  • Establish performance measures and perform reviews.
  • Provide clear expectations and meaningful feedback.
  • Provide guidance, assistance and support to staff in the resolution of personnel problems and establish and maintain a healthy and safe work environment.
  • Work cooperatively with Zone Coordinating/Scheduling group to ensue appropriate priorities are established for the area distribution engineering and meter service provider programs, line extensions, subdivisions, new connects, service upgrades and other line services.
  • Collaborate the annual work program, monitor program status and report progress.
  • Assign appropriate portions of work program to subordinates supervisors.
  • Develop and implement changes in program to meet changing conditions.
  • Review priorities and resources and take appropriate action to meet needs.
  • Coordinate activities with internal and external forces, frequently requiring a high degree of diplomacy.
  • Administer work management system.
  • Prepare annual safety program using corporate and regional material as applicable to meet local needs.
  • Provide safety leadership to the unit.
  • Monitor effectiveness of the program by observation and review of incident reports.
  • Participate in accident investigations, as required.
  • Conduct safety analysis and identify and safeguard hazards for jobs not covered by established procedures.
  • Identify hazards to all associated work units and advise supervisor, as required.
  • Monitor work in progress through review of assignments with supervisors and field checks of jobs.
  • Authorize corrective action where necessary.
  • Administer and monitor outside lines resources (contractor and construction).
  • Decide work to be contracted, arrange tenders and recommend awards.
  • Routinely monitor work in progress, check for quality and safe work practices and take corrective action where necessary.
  • Check progress invoices and recommend payment.
  • Ensure appropriate tools and transport and work equipment to meet work program needs are available and maintained by work unit.
  • Take action to ensure the security of equipment under section responsibility.
  • Review distribution lines work methods throughout the region.
  • Ensure that new work methods are effectively introduced.
  • Make recommendations for changes in methods and associated equipment.
  • Monitor staff needs and recommend improvement programs as appropriate.
  • Arrange technical upgrading sessions as required.
  • Oversee apprentice program to assure that training assignments are complete.
  • Provide data and the necessary reports on section activities to supervisor.
  • Perform other duties as required.

 

Selection Criteria

Essential Education:

  • Requires a good knowledge of electrical and electronic theory related to the performance of distribution and metering operations, telecommunications, control and metering equipment and circuitry.
  • Requires a knowledge of electricity and materials as they apply to transmission lines equipment.
  • Requires a knowledge of computerized systems to manage system requirements. Requires good communication skills, both oral and written, to communicate effectively with internal and external contacts.
  • Requires a good knowledge of English to prepare correspondence and technical reports. This knowledge is considered to be normally acquired through the completion of Grade XII plus 3 years' further concentrated study.

 

Essential Experience:

  • Requires experience with distribution and metering to establish contacts and to be familiar with the distribution and meter service provider layout programs.
  • Requires experience with health and safety standards, equipment materials and work methods and to provide technical guidance and appropriate reaction in terms of emergency situations.
  • Requires experience in developing procedures governing approval of requested equipment, staff, etc.
  • Requires experience to be familiar with project work and the coordination of the work of various work groups.

  • Experience with ADET role would be an asset

  • Experience with the HODS approval and change process as an author is considered as asset

  • Requires experience in the supervisory aspects of the job as it relates to the handling of staffing and personnel matters, control & flow of work, etc.

A period of over 8 years and up to and including 10 years is considered necessary to gain this experience.

 

Additional Selection Criteria:

  • Experience within the ADET role would be an asset

 

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

 

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2023.

 

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

 

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

 

Deadline: Apr 2, 2024

 

 

In the event you are experiencing difficulties applying to this job please consult our help page here.

Refer code: 2176236. Hydro One - The previous day - 2024-03-18 17:13

Hydro One

Ontario
Popular Service Technical jobs in top cities

Share jobs with friends

Related jobs

FLM - Field Technical Services

Senior Coordinator Non-Technical Customer Support

Danaher

Mississauga, ON

4 weeks ago - seen

Manager, Hazardous Waste & Technical Services

Air Canada

$106K–$134K a year

Toronto, ON

a month ago - seen

Remote - Technical Support Representative - Incoming calls, English

Nordia

$37.6K–$47.6K a year

Peterborough, ON

a month ago - seen

Store Technical Service Representative (Full Time)

Best Buy

Kitchener, ON

a month ago - seen

Business Analyst, Fibre Technical Services

City Of Mississauga

Competitive

Mississauga, ON

a month ago - seen

technical delivery manager - information technology (IT)

Allfix Service Group

$62.00 to $70.00HOUR hourly (To be negotiated)

North York, ON

a month ago - seen

technical services manager

Toronto Atmospheric Fund

$83,000 to $88,000YEAR annually (To be negotiated)

Toronto, ON

a month ago - seen

technical support supervisor

Syncoria Incorporated

$57,000YEAR annually

Toronto, ON

2 months ago - seen

Technical Support Representative (Canada-Remote)

Rise Vision Inc.

$56.4K–$71.4K a year

Toronto, ON

2 months ago - seen

Customer Service/Technical Support

Webhelp

$26.93 an hour

Oshawa, ON

2 months ago - seen

Customer Service/Technical Support Representative

Webhelp

$18.75 an hour

Belleville, ON

2 months ago - seen

software technical support analyst

Xit Solutions Canada Inc.

$29.00HOUR hourly

Mississauga, ON

2 months ago - seen

software technical support analyst

2789590 Ontario Inc.

$30.00HOUR hourly

Timmins, ON

2 months ago - seen

manager, mechanical engineering service

Winters Technical Staffing

$80,000 to $110,000YEAR annually (To be negotiated)

Mississauga, ON

2 months ago - seen

Analyst - End User Technical Support

View Other Scotiabank Offers

Ottawa, ON

2 months ago - seen

Technical Customer Service Representative

Compusave Computers Inc.

$40,000–$52,000 a year

Norwich, ON

2 months ago - seen

Jr. Technical Support Representative

Amico

$46.7K–$59.2K a year

Richmond Hill, ON

2 months ago - seen

Analyst - End User Technical Support

Scotiabank

Competitive

Ottawa, ON

2 months ago - seen