Floral Department Manager (Ft - Term)

Ready to Make an impact?

The Floral Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard Operating Procedures, corporate policies and Health and Safety, and other programs and initiatives. The Manager will also manage budgets, labour costs, inventory control, product presentation and merchandising. The Manager will coach, motivate and develop their team to foster customer loyalty, fulfill customer needs and actively contribute to an environment of employee and customer engagement.

THIS POSITION IS FULL-TIME FOR A TERM PERIOD

Here’s where you’ll be focusing:

• Manage direct reports including: selection, orientation, training and development, performance management, succession planning and compensation
• Communicate operational requirements/changes to department employees
• Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
• Provide superior customer service to meet customer needs
• Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends
• Create floral arrangements
• Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards
• Lead the implementation of all corporate policies, initiatives, and Standard Operating Procedures and ensure the department and employees comply and use them effectively, including timely and accurate submission of all relevant documentation as required
• Responsible for ensuring that OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained
• Directly responsible to ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control
• Act as the employer of choice by actively supporting an environment of employee engagement
• Initiate, support, participate and lead community and charitable events and activities
• Coordinate maintenance of department equipment and repairs

What you have to offer:

• High School Diploma
• Minimum 18 months of retail store experience, particularly in the specific department
• Experience reading and analyzing financial reports, and experience in developing and adhering to budgets
• Ability to work independently in a fast paced environment Above average communication skills (both oral and written)
• Full knowledge of department operations and skills
• Proficient use of Microsoft Office Suite