Front Desk Concierge (Casual)

Job Summary:
Reporting directly to the Business Manager, the incumbent is responsible for providing a high level of friendly, efficient customer service through the provision of information and special services to enhance the lives of the residents and their guests.

Primary Responsibilities:
 Responds to requests for information and assistance from residents, families, visitors and addresses their concerns/complaints.
 Continuously monitors video surveillance equipment and, where applicable, resident electronic check-in system.
 Ensures the smooth and effective operation of main entrance and exit points ensuring a safe, warm and courteous experience for residents and guests.
 Ensures that residents, staff and guests complete sign-in/out records.
 Creates documents such as menus, flyers, postings, etc.
 Arranges the necessary details and staff support for conferences and parties for external groups as required; arranges travel and transportation for residents where necessary.
 Performs procedures for reconciliation of resident meal census/daily census.
 Attends staff meetings and mandatory training, as required.
 Perform other duties as assigned.

Performance Requirements:
 Attend all in-service education relevant to position.
 Effectively interact with multiple internal/external stakeholders, including the public, and manage stressful situations with empathy and respect.
 Understands and practices the principles of excellent customer service and instills Signature Retirement Living’s mission, vision and values.
 Demonstrate the ability to interact effectively within the team, with resident and families as well as other internal and external stakeholders.
 Self-initiative, strong time management and organizational skills.
 Clear Criminal Records Check.
 Up to date immunizations.
 Excellent computer skills, proficient in Microsoft Office.
 Professional office, phone and email etiquette.
 Enthusiastic with ability to motivate individuals and groups.
 Ability to work with people who may have physical disabilities or cognitive impairments.
 Understand and maintain confidentiality.

Education & Skills:
 High school graduate with some post-secondary education in tourism or hospitality management is an asset.
 Previous office/reception experience; attention to detail with solid organizational skills.
 Strong knowledge or local community, area and region.
 Advanced computer proficiency in Microsoft applications.
 Strong English communication skills, both oral and written.

Working Environment, Special Skills and Physical Job Requirements:
 Working in an office environment.
 Flexible hours including days, evenings, weekends and holidays.
 Operation of desktop computer and peripherals for at least 3 hours per day.
 Site for periods of up to 3 hours per day.
 Occasionally lift alone up to 35lbs.
 Hectic, noisy environment with constant interruptions.
 Exposure to variable temperatures.

Job Type: Casual

Salary: $17.50 per hour

Schedule:

• On call

Application question(s):

• Have you received at least two COVID-19 vaccinations?

Experience:

• receptionist: 1 year (preferred)

Work Location: In person