Front Desk Greeter/Office Administrator

Crescent Oral Surgery

JOB OPPORTUNITY: Front Desk Greeter - full time

Crescent Oral Surgery is a busy Oral and Maxillofacial surgical clinic with three locations, providing trusted care to our patients. We are currently looking to grow our administrative team at our Aurora location. The successful candidate will serve as our first impression and front-line representative. This role contributes to the smooth and effective daily operations of our offices and helps to ensure that our patients have the best possible health care experience at Crescent Oral Surgery.

Responsibilities include:

Front Desk Greeter Responsibilities:

• Greet and check in patients, ensuring patient stream and clinic flow
• Follow and update schedule and all appointment progress throughout the day
• Communicate continuously with clinic staff and doctors, with updates on appointment status
• Track all appointment status, including payments, cancellations, schedule changes
• Review schedule with Doctor and team for the current day
• Communicating by phone and email with patients, doctors, referring offices, to confirm information, confirm appointments, and follow up
• Review chart documents complete and prepared for upcoming appointments
• Assist anyone walking in to the office, including patients, deliveries, ect.
• Accept packages and distribute
• Monitor and reply to text messages from patients
• Assist billing team on busy days to submit insurance claims and collect payments
• Complete billing spread sheets
• Complete necessary and appropriate documentation, including scheduling notes, completing billing spreadsheets, updating wait lists, Electronic Health records as needed
• Completing end of day appointment reports

Qualifications:

• The successful candidate will have a minimum of one year of post-secondary education/dental experience preferred
• Excellent customer service skills; A minimum of 2 years of experience in a customer service or reception role
• A minimum of 1 year of administrative support experience is preferred
• Ability to work independently with minimal supervision in a fast-paced environment
• Must have excellent oral and written communication skills and a strong attention to detail
• Ability to multi-task in a busy team environment

We thank all applicants for their interest, however only qualified individuals will be contacted.

Work Remotely

• No

Job Types: Full-time, Permanent

Pay: $34,886.00-$59,629.00 per year

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• administrative assistant: 2 years (preferred)
• receptionist: 2 years (preferred)

Work Location: In person