Front Desk/Room Attendant

Lakeside Villa Resort Front Desk Agent/Room Attendant Job Description

Lakeside Villa Resort, an upscale boutique motel nestled in the picturesque town of Penticton, is revolutionizing the motel experience into a luxury retreat. With our 16-unit all-suite offerings, we pride ourselves on setting the benchmark for cleanliness and guest service. As we gear up for the bustling summer season, we are on the lookout for a detail-oriented, motivated Front Desk Agent/Room Attendant (Extraordinaire) to elevate our guest's experience. This is a unique opportunity to join a passionate team dedicated to creating unforgettable memories for our guests.

Key Responsibilities:

Front Desk:

• Deliver exceptional customer service, managing the check-in and check-out process for guest rooms and Nordic Sauna experience with a warm and welcoming demeanor.
• Handle guest concerns with empathy and efficiency, ensuring their stay is memorable for the right reasons.
• Create a engaging personable arrival & departure experience while providing a seamless experience for all guests.
• Allowing your personality to shine – happily & politely assist guest’s with making reservations, along with communicating to guests leading up to there arrival day with us.
• Maintain accurate records, including billing and reservations, to ensure smooth operations at the front desk.
• Serve as an Ambassador for Lakeside Villa, embodying our values and commitment to excellence in every interaction.

Housekeeping:

• Perform thorough cleaning duties for guest rooms, public areas (including Nordic spa), ensuring the highest standards of cleanliness and hygiene.
• Adhere to departmental standards, consistently delivering professional, friendly, and engaging services.
• Promptly respond to guest requests for items such as extra towels and toiletries, enhancing their stay with personalized attention.
• Identify and report maintenance issues to maintain the pristine condition of our suites and facilities.
• Follow all safety and sanitation policies, ensuring a safe and welcoming environment for guests and colleagues.

Opportunities for Growth:

This position starts on a seasonal basis with the potential to evolve into full-time hours during the high season, depending on business demands. This is an excellent opportunity for those looking to grow their career in hospitality, offering a pathway to increased responsibilities and professional development within our resort.

Skills and Experience:

• Minimum 2 years experience in a customer service role (customer/guest facing)
• Prior experience in housekeeping or a similar role is highly beneficial.
• High school education preferred; however, a combination of experience and education will be considered.
• Physical ability to perform tasks requiring lifting, pushing, and extended periods of standing and walking.
• Excellent multi-tasking skills and the ability to work in a fast-paced environment.
• Outstanding customer service skills and a genuine passion for creating a welcoming atmosphere.
• Proficiency in English, with strong verbal and written communication abilities.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays.

Why Join Lakeside Villa Resort?

• Competitive wages & benefits, with opportunities for professional growth and advancement.
• A supportive, team-oriented work environment committed to excellence and continuous improvement.
• Lakeside Villa Resort is an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
• Apply Today and Become a Part of Our Journey to Redefine Luxury Hospitality!

Job Types: Full-time, Part-time, Seasonal
Contract length: 6 months

Salary: $19.00-$21.00 per hour

Expected hours: 20 – 32 per week

Benefits:

• Flexible schedule

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Morning shift

Supplemental pay types:

• Tips

Experience:

• Customer service: 2 years (preferred)

Language:

• English (preferred)

Work Location: In person