Front of House All-Rounder

At Dose Coffee, we are on the lookout for a Front of House All Rounder to join our team. Your role will be all encompassing ranging from serving and greeting customers, running food/ drink and providing support to the barista. Preference will be given to those with hospitality experience, however, a positive attitude and solid work ethic will also go a long way!

Primary Role Responsibilities

Customer Service & Hospitality

• Follow the Dose Coffee Steps of Service.
• Handle customer complaints with tact and efficiency.
• Intentionally look for ways to go above and beyond to make each customer's experience memorable.
• Remember regular customers' names and orders wherever possible.

Atmosphere and presentation

• Ensure that the Cafe atmosphere is welcoming, lively and a true representation of Dose's personality.
• Contribute to the Cafe’s presentation by diligently completing opening, closing and cleaning procedures each shift.

Order taking and selling

• Accurately take food and beverage orders from customers, noting any special requests or dietary preferences.
• Handle cash and electronic payments accurately, providing customers with correct change and issuing receipts.
• Utilise your knowledge of the Cafe’s menu and products to effectively update customers on food specials, coffee options as well as upsell and cross sell items.
• Assist customers with our range of retail products by answering questions and providing recommendations.

Table Management

• Serve food and beverages promptly and professionally, presenting dishes in an elegant manner.
• Clear and clean tables efficiently, ensuring a clean and organized dining area for incoming customers.
• Pay attention to food and drink quality / presentation to maintain high standards of quality. As required, work with the bar and kitchen teams to rectify any issues.

Teamwork

• Work collaboratively with other cafe staff members to ensure a seamless customer service experience.
• Provide backup support to the barista as required by pouring filter coffees, putting on pots of filter, pulling shots etc.
• Assist the kitchen team (including the dishwasher) with putting away orders, putting away clean dishes, bringing up cardboard from the basement etc.

Hygiene and safety

• Maintaining a clean and sanitized workspace to ensure the well-being of customers and staff.
• Ensure that all aspects of the front-of-house (cleanliness, organisation and presentation) meet high-quality standards.

Operations

• Stay informed about the cafe's policies, such as opening and closing times, procedures, and any current promotions or discounts.
• Monitor inventory levels of FOH supplies and inform the manager if supplies are running low.
• Report any maintenance issues to the manager.
• Participate in FOH training sessions and workshops to stay updated on the latest steps of service, menu items and customer experience initiatives.

Job Types: Full-time, Part-time, Permanent

Salary: From $17.00 per hour

Expected hours: No less than 8 per week

Benefits:

• Company events
• Discounted or free food
• Store discount

Flexible Language Requirement:

• French not required

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Revelstoke, BC V0E 2S1: reliably commute or plan to relocate before starting work (required)

Experience:

• Hospitality: 1 year (preferred)

Work Location: In person