Front Office Manager

THE OPPORTUNITY:

FRONT OFFICE MANAGER

REPORTS TO GENERAL MANAGER

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With 81 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NF but also experientially diverse from Roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE ROLE:

The Front Office Manager position is primarily responsible for the operations of Front Office and breakfast departments, while supporting the General Manager in the day-to-day operation of all departments, in times of absence and as required. Maintaining high standards of quality, guest and employee satisfaction.

ACTIVITIES:

The duties and responsibilities for the Front Office Manager include, but are not limited to the following:

• Leadership, training and performance management of all departments with particular responsibility for the Front Office Operations;
• “Hands on” and active member of the front desk team, performing the role of guest service representative and night audit as scheduled;
• Implement and maintain all company policies and procedures;
• Ensure 100% guest satisfaction;
• To ensure Revenue Management goals are met or exceeded;
• Develop, prepare, execute and achieve financial goals;
• Hire, train, support and coach staff to create a productive, efficient team;
• Oversee and participate in day-to-day operations and sales activities;
• Representative of the management team to hotel guests, employees and members of the community;
• To ensure the proper housekeeping and maintenance of the hotel’s physical facilities resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards resulting in budget control;
• Increase Market Share by knowing the hotel’s position to the local competition and ensuring that plans are developed and executed to improve that position by maximizing hotel sales;
• Reports and follows procedures with regards to any injuries and accidents in the workplace, instructs staff to follow safe working practices and enforces Health and Safety regulations;
• Ensure that all appropriate systems and controls are in place to produce accurate reports
• Implement and maintain all company policies and procedures;
• Purchasing, inventory and other controls;
• Performs assigned administration, reporting, accounting and payroll tasks as assigned;
• Fills in for any vacant shifts as needed and assigned by General Manager;
• Performs functions of the General Manager in his or her absence; and
• Assists with other duties as well as responsibilities associated with Front Office Manager position including but not limited to the above as assigned by General Manager.

COMPETENCIES WE ARE SEEKING:

• Minimum 3 years supervisory experience, within hospitality industry preferred;
• Ability to deal with all levels of management, staff and owners in a professional manner;
• Experience in the supervision of personnel: recruitment, training and motivation;
• Background in the development and execution of business, marketing and sales plans and operating budgets;
• Proficient / familiarity with computerized systems;
• Ability to work within deadlines;
• Proven ability to manage multi-tasked assignments;
• Familiarity with accounting principles;
• Familiarity with hotel operations an asset.
• Will be required to work a variety of days, evenings, weekends, and holidays

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Benefits:

• Extended health care
• Vision care
• Dental care
• Life insurance
• Disability insurance
• Employee assistance programs

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking

Work Location: In person