Front Office Team Leader - Permanent

Front Office Team Leader

SUMMARY

The Front Office Team Leader position manages all aspects of the Resorts front desk/office, reporting to the Resort Manager and Assistant Manager. In addition to assisting our Members and Guests camp, we also offer year-round cabin rental accommodations. This position is responsible for leading a team of up to 10 seasonal staff. Ensuring all protocols, policies and reservations are followed and managed efficiently, while delivering excellent quality service to Resort patrons. The Team leader is responsible for screening, interviewing, scheduling, and training new and seasonal staff. Collaborating with multiple departments. Assisting customers in making campsite or cabin reservations and attending to additional requests, in a fast-paced environment. They answer questions and concerns of our guests and help to resolve any conflicts that may arise.

RESPONSIBILITIES

• Receiving calls and respond to emails. Keeping the office area clean and organized. Filing. Ordering office supplies
• Recording and reviewing customer information of reservations, collecting payments, and assisting with the check in and check out process. Balancing cash and credit transactions.
• Creating new hire employee training documents
• Experience in a leadership role and in training new/seasonal staff.
• Mentoring and correcting staff errors
• Scheduling, reviewing and approving timesheets
• Website and social media posting
• Investigating and resolving complaints and claims
• Coordination between multiple departments (Housekeeping and Maintenance)
• Greeting guests upon arrival. Assisting guests with additional requests or questions throughout their stay.
• Assisting the Accountant, and/or Resort Manager and Assistant Manager with various tasks.

QUALIFICATIONS

• Priority will be given to candidates with extensive office management, and conflict management skills.
• 1-3 years experience in an administrative or management role providing excellent customer service.
• Excellent communication skills with a focus on customer service, including phone etiquette and written correspondence.
• Self-motivated with a strong sense of responsibility and well organized.
• Proven ability to multitask, work independently and under pressure. Maintaining professionalism at all times.
• Must be able to quickly learn systems, rules, policies and procedure of the Resort to confidently lead their team and accurately provide information to guests.
• Excels with attention to detail and organization. Proficiency in Microsoft office programs.
• Can problem solve and prioritize to ensure customer satisfaction.
• Previous experience with point-of-sale machines and cash handling.
• Flexibility to work varied shifts between the hours of 7:30AM-10:30PM.
• Ability to work full-time hours, 5 days a week from Mid-May to Early September.

Please send your cover letter and resume to astmanager@wildernessvillage.ca

THANK YOU FOR YOUR INTEREST IN THIS POSITION AT WILDERNESS VILLAGE RESORT. ONLY CANDIDATES WHO ARE SELECTED FOR AN INTERVIEW WILL BE CONTACTED.

Job Types: Full-time, Permanent

Salary: From $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Overtime pay
• Retention bonus

Experience:

• administrative/supervisory: 1 year (preferred)

Ability to Commute:

• Rocky Mountain House, AB T4T1A9 (required)

Work Location: In person

Application deadline: 2024-02-01