Team Leader Front Desk/Office

SUMMARY

The Front Office Team Leader position manages all aspects of the Front Desk/Office, reporting to the Assistant Manager. This position is responsible for leading a team of up to 10 part-time staff. Ensuring all protocols and policies are followed and managed efficiently, while delivering excellent quality service to our clients. The Team leader is responsible for screening, interviewing, scheduling, and training new staff. Collaborating with multiple departments. Assisting customers and attending to additional requests, in a fast-paced environment. They answer questions and concerns of our cleints and help to resolve any conflicts that may arise.

RESPONSIBILITIES

• Receiving calls and respond to emails. Keeping the office area clean and organized. Filing. Ordering office supplies
• Balancing cash and credit transactions.
• Creating new hire employee training documents
• Experience in a leadership role and in training staff.
• Mentoring
• Scheduling, reviewing and approving timesheets
• Website and social media posting
• Investigating and resolving complaints and claims
• Coordination between multiple departments
• Assisting the Accountant and Assistant Manager with various tasks.

QUALIFICATIONS

• Priority will be given to candidates with extensive office management, and conflict management skills.
• 1-3 years experience in an administrative or management role providing excellent customer service.
• Excellent communication skills with a focus on customer service, including phone etiquette and written correspondence.
• Self-motivated with a strong sense of responsibility and well organized.
• Proven ability to multitask, work independently and under pressure. Maintaining professionalism at all times.
• Must be able to quickly learn systems, rules, policies and procedures to confidently lead their team.
• Excels with attention to detail and organization. Proficiency in Microsoft office programs.
• Can problem solve and prioritize to ensure customer satisfaction.
• Previous experience with point-of-sale machines and cash handling.
• Flexibility to work varied shifts between the hours of 7:30AM-10:30PM.

Job Type: Full-time

Salary: $20.00-$22.00 per hour

Expected hours: 40 per week

Flexible Language Requirement:

• French not required

Supplemental pay types:

• Overtime pay

Work Location: In person