Frontline Service Associate (Full-Time 15-Month Replacement Position)

Frontline Service Associate (Full-time 15-Month Replacement Position)

Reports To: Manager, Administration

Mission: To create an environment that inspires a passion for student success.

Desired Results of the Position:

• Strives to provide a welcoming and informative experience, leaving individuals empowered and well-informed about the services and offerings of the Students Association.
• Students and college staff receive complete and accurate information in response to their inquiries.

Nature and Scope

Reporting to the Manager, Administration, the Frontline Service Associate is responsible for performing Frontline Service requirements to the College community and providing clerical support to individual departments within the Students’
Association. This position is the initial information/communication source for inquiries about the Corporation and the effective dissemination of information about services provided to all students and College staff who visit the Students’ Association. With a strong commitment to customer satisfaction, going above and beyond to ensure that the needs of students and members are met with utmost professionalism and efficiency. This position must establish harmonious and productive relationships with
Students’ Association departments, college officials, student groups, and the outside community.

Job Duties

• The initial point of contact for student inquiries regarding SA Services and the Student Health Plan, and responsible for addressing student needs.
• Compiles, organizes, updates, and maintains Frontline Service information for accuracy and expediency.
• Responsible for promptly responding and directing inquiries from students, staff, and visitors across different communication channels, including email, phone, and in-person interactions for both the Students' Association departments and the broader College community.
• Process payments and sales by cash and POS system for the frontline department services and other relevant departments. Recording the sales, payments, and receipts using accounting software.
• Prepares and submits frontline deposits.
• Serve as the primary contact and subject matter expert for the Student Health Plan. Responsible for providing comprehensive assistance and guidance to students regarding the Student Health Plan, addressing their inquiries, and ensuring their understanding of the plan's benefits and coverage.
• Handles the processing of the Student Health Plan opt-in/opt-out forms for international students, online students, and dependents.
• Maintain and organize files for each Student Health Plan policy year, encompassing enrollment, opt-ins, opt-outs, refunds, and submitted claims.
• Reports physical and equipment maintenance requirements about the main office.
• Orders, distributes, monitors, and maintains office supplies for the main office.
• Maintains and distributes mail to the individual departments.
• Book meeting rooms, keep an up-to-date schedule, and ensure proper use and monitoring of the space.
• Vetting, approving, and keeping records of Graduation and the Employer Network funding applications.
• Daily cleaning and upkeep of the main office and Student Commons spaces
• Provides and records the usage of faxing, scanning, and printing services.
• Collects, monitors, and schedules shredding services for Students’ Association departments.
• Review, approve, and upkeep of the Bake Sale Calendar.
• Upholds the values of Caring, Learning, Integrity, and Respect and the image and reputation of both the Students’ Association and Algonquin College.
• Other duties as assigned.

Core Competencies

• Customer Focused
• Effective Communicator
• Embraces Teamwork
• Detail Oriented
• Problem Solving and Incident Management

Desired Skills and Qualifications

• The ideal candidate would have a Diploma in Office Administration or another related field.
• Possess extensive proficiency and experience utilizing the Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook.
• A minimum of two years of direct customer service experience is required.
• Excellent written, oral, and verbal communication skills.
• Proven ability to thrive in a multicultural post-secondary environment.
• Possess the ability to communicate complex information effectively in a user- friendly manner.
• Exceptional multi-tasking abilities and prioritization skills.
• Possess strong teamwork skills and the ability to perform well under pressure.
• Possess excellent written, oral, and interpersonal skills, enabling effective interaction with individuals at all organizational levels.

Compensation:

• This position is part of CUPE Local 5154 – pay level 4 ($29.62 - $32.82)
• This position is a full-time position, 35 hours a week. For a fixed term of 15 months.
• The Algonquin Students’ Association offers a comprehensive benefits package to its employees.

Please send a cover letter, resume and three professional references in one PDF to:

Wayne Boucher
Senior Manager, Human Resources and Privacy Officer
Algonquin Students' Association
(613) 727-4723 ex. 5321 bouchew@algonquincollege.com www.algonquinSA.com

Algonquin Students’ Association values diversity and is an equal-opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. Workplace accommodations are available.

While we thank all those who apply, only those to be interviewed will be contacted.

Job Type: Full-time

Salary: $29.62-$32.82 per hour

Benefits:

• Dental care
• Paid time off
• Vision care

Day range:

• Monday to Friday

Shift:

• Day shift

Work Location: In person