Full Time Computer Repair Technician

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Computation Ltd. is currently looking to hire a Full Time in store Computer Repair Technician.

Technology

In this role you will provide a wide variety of technical support services. Prospective applicants must be able to diagnose and identify defective hardware (hard drive, RAM, motherboards, etc...) along with having familiarity and experience with computer software and applications such as Microsoft Windows and Office, and have basic MacOS and Linux skills. Services we offer that will need to be provided include:

• -laptop screen replacement
• -laptop keyboard replacement
• -fan replacement (laptop & desktop)
• -fan/liquid cooler installation/replacements & thermal paste refresh
• -ram replacement/upgrade
• -drive cloning/replace/upgrade to SSD
• -power jack replacement
• -trackpad replacement
• -PSU replacement
• -motherboard replacement
• -GPU replacement
• -printer setup & configuration
• -Data backup, recovery, and migration
• -OS wipe and reinstall
• -Driver installation
• -Virus and malware removal and security installation
• -General software maintenance & cleanup
• -Email and calendar configuration (Outlook, Thunderbird, Gmail, etc...)
• -remote client support
• -installing and maintaining Apple MacOS systems
• -customer service for retail, corporate, and small business clients
• -answering client phone calls
• -communicating with clients in a clear and effective manner
• -diagnosing client service tickets quickly, thoroughly, and effectively

Skills

This is a junior to intermediate role and the challenges you will be presented will be commensurate with your skill level. Ongoing technical training will be provided but you will be expected to begin with a substantial background in IT hardware support (a mix of education and professional experience, experience from gaming and personal pursuits is welcome). You are also expected to be in possession of notable people skills that will allow you to provide technical support in both retail and corporate environments - this includes:

• careful and clear communication
• confidence
• reliability
• punctuality
• an ability to multitask, prioritize and deal with time constraints .

Schedule & Environment

The regular schedule for this position is Sunday to Thursday from 10am to 7pm (6pm on Sunday), with the potential for extra hours and occasional evening and off hours work. While most of the work will be as a retail service technician at our store location, we will also require applicants to perform onsite service to both residential and business clients. Applicants must have full drivers license and be required to supply your own vehicle, use of which will be compensated for.

Growth

Our technical support division provides service from coast-to-coast in Canada, and has been growing rapidly in the last 3 years. Both within and and beyond this current role you will have opportunities for professional development and increased compensation - learning about more advanced technologies, and taking on increased responsibilities.

Job Type: Full-time

Salary: $40,000.00-$45,000.00 per year

Benefits:

• Casual dress
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• On call

Supplemental pay types:

• Overtime pay

Experience:

• IT support: 4 years (required)

Language:

• English (required)

Licence/Certification:

• Drivers (required)

Work Location: In person