Full-Time Director Of Services

Reports To: Executive Director

Classification: Full Time

Salary Range: $100,622 to $114,383 (commensurate with experience)

Date Posted: January 17, 2024

Date Closed: February 4, 2024

Please forward your cover letter & resume in one document to careers@willowbridge.ca by 4:30p.m. on or before, February 4, 2024. Note, applications that are not submitted to the email above will not be considered.

About Willowbridge

Willowbridge Community Services is a not-for-profit organization offering developmental services and counselling across Hamilton, Brantford-Brant, Six Nations, Niagara, and Haldimand Norfolk. Here, we believe that everyone deserves relationship, community, and celebration.

This Director of Service will report directly to the Executive Director. In alignment with Willowbridge’s vision, mission, values, and strategic direction, this position assumes a pivotal role in leading and overseeing programs that assist individuals with developmental disabilities and Willowbridge’s counseling services. This position entails strategic leadership with a vision to the future of service delivery, the supervision of program managers, and to fostering collaboration with both internal and external community partners to guarantee the provision of top-tier services.

Why Work for Willowbridge?

• – Become part of an innovative 4-day workweek and work 32 work hours a week with no salary reductions. The 4-day workweek became permanent in 2023.
• – Generous vacation package starting at 18 paid days (pro-rated for 4DWW), all statutory holidays, and additional paid days for a week-long holiday office closure.
• – Full Benefits package (premiums paid by Willowbridge) and an RRSP plan with employer matching up to 5%.
• – 4 cumulative sick-days (pro-rated for 4DWW) accrued per month that build into a sick-day accrual bank.
• – Flexible working hours that meet your needs.
• – Hybrid work arrangements that include both remote and in-person service provisions.
• – Funded professional development, training, and certification opportunities.
• – A management team that advocates for the wellbeing of staff, clients, and the community.
– Opportunity to be a change-maker in a positive, collaborative workplace that values leadership, innovation, and creativity.

About The Role:

• – Actively engage as an integral member of the leadership team based on principles of service excellence, inclusion, openness, and integrity.
• – Directly supervise and guide Willowbridge’s service managers, facilitating growth, accountability, service excellence, and individual and team goals in alignment with our strategic objectives.
• – Set high-level objectives for Clinical and Developmental Services to steer the organization and all programming to align with Willowbridge’s strategic priorities.
• – Share responsibility with, and provide support to, the Executive Director in the effective management and future planning of strategic leadership, service operations, business operations, setting and enforcing standards, risk-management, policy compliance, succession planning, budgeting, human resource and financial planning, and continuous quality improvements.
• – Collaborate with the management team and the Executive Director to formulate, execute, and monitor an innovative operating plan aligned with our Strategic Objectives.
• – Identify, develop, implement, and evaluate business plans for social enterprise opportunities and drive new initiatives and change within the organization. Ensure staff alignment with innovation.
• – Establish strong, sustainable partnerships with participants, funders, professional networks, corporations, allied community agencies, and the community. This includes actively sitting on community committees and working groups.
• – Stay abreast of changes to funder, legislative, and regulatory frameworks, adapting strategies to maximize opportunities and mitigate risks.
• – Foster a positive workplace culture that promotes the wellbeing of all staff and program participants. Support workplace performance culture, where employees share a strong sense of purpose, feel aligned with our core values, are accountable to their Key Performance Indicators (KPIs), are productive, and are motivated to meet and exceed goals.
• – Identify and eliminate barriers to achieving service excellence.
• – Manage financial resources collaboratively with the Executive Director and Finance Department to ensure organizational viability and growth is aligned with strategic objectives.
• – Facilitate integration across functions, disciplines, and professions throughout Willowbridge.
– Develop a skilled, resilient management team and ensure succession planning for key positions.

What We’re Looking For:

• – Master’s degree in social work, developmental or behaviour services, social services, psychotherapy, business administration or related field; or equivalent combination of education and experience.
• – Professional registration with an accredited body is preferred.
• – Minimum 8 years’ experience with 5 years related supervisory / managerial experience within the social services sector preferred.
• – Demonstrated knowledge and understanding of developmental and counselling services.
• – Understanding and experience with social enterprise and business planning.
• – Experience with successful grant and proposal writing.
• – Knowledge and commitment to equity, diversity, and inclusion.
• – Managerial and team building skills to ensure effective utilization of all assigned human, physical and financial resources.
• – Understanding of service delivery systems in the not-for-profit sector.
• – Understanding and proficiency in budgeting and business administration.
• – Excellent communication and interpersonal skills.
• – Excellent organizational and time-management skills.
– Strategic thinking and problem resolution

Please note that Willowbridge requires all new employees be fully vaccinated against COVID-19 as a condition of being hired. We require proof of full vaccination or proof of a bona fide medical or Human Rights Code exemption.

Willowbridge is committed to supporting a culture of diversity and inclusiveness across the organization and particularly encourages people of all ethnicities, genders, sexual/gender identities, cultural backgrounds, abilities, and beliefs to apply. Accommodation in the recruitment process will be provided upon request.

Please forward your cover letter & resume in one document to careers@willowbridge.ca by 4:30 p.m. on February 4, 2024.