Funeral Director's Assistant

York Funeral Home Ltd. is seeking a Funeral Director Assistant, to work a minimum of 30hours a week and be available on weekends and overnight. There will be opportunity to pick up additional hours.

Job Purpose

Provide superior customer service and ensure customer satisfaction. The incumbent will assist in duties surrounding the funeral home. They will be expected to be available to cover additional shifts, when needed.

Duties & Responsibilities

• Offer comfort and superior customer service to bereaved families and friends of the deceased
• Provide necessary funeral service information and options to customers
• Carry out deceased care including but not limited to, removal from places of death, dressing, and casketing
• Provide care for cremated remains.
• Assist the funeral director with funeral services to ensure all details are attended to and provide immediate resolution to any issues that may arise
• Contact newspaper to provide details of services as required
• Shift work including overnight, weekends and holiday on call coverage
• Perform data Entry, documentation, printing and filing
• Relay customer quality improvement suggestions
• Support new product/service development integrating customer feedback
• Answer telephones and provide on call coverage as necessary
• Attend immediately to customer complaints or concerns
• Identify building, equipment and vehicle safety and maintenance requirements
• Comply with all regulations and laws respecting funeral service and care of the deceased
• Perform other duties as required

Job Qualifications

• Possess a valid driver’s license
• Strong team player who is professional and compassionate
• Excellent attention to detail and high degree of accuracy
• Proficient using MS Office (Word, Excel, Outlook) and funeral software
• The successful candidate may be required to complete a background check

How to Apply

Candidates are invited to apply by submitting a resume and cover letter. We thank all applicants for their interest. However, only those candidates selected for an interview will be contacted. York Funeral Home Ltd. is an equal opportunity employer.

Job Types: Part-time, Permanent

Salary: $16.00 per hour

Expected hours: No less than 30 per week

Benefits:

• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• Holidays
• Monday to Friday
• On call
• Overtime
• Weekends as needed

Licence/Certification:

• Class 5 Driving License (required)

Work Location: In person