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SalaryBy joining Reliance as a Water Heater Installer, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!
What will you do?
- Learn and grow as an important part of a team that cares about Reliance and its customers.
- Represent Reliance in a professional, courteous and customer service-oriented manner on every call; you are a proud ambassador for our company.
- Explain, educate and promote the value of Reliance’s products, services and programs on every call.
- Professionally install water heater and tankless equipment and accessory items in accordance with manufacturer specifications, local codes and company standards.
- Replace or repair leaking water heaters and maintenance of HVAC equipment.
- Ensure personal and customer safety.
- Provide superior customer service (i.e. execution of “The Right Call” process).
- Create positive customer relations through effective communication and problem solving.
- Educate customers, providing options and making recommendations.
- Actively participate in the training and mentoring of new installers.
- Other duties, as assigned by management.
- Contribute to business growth by lead generation
- The tools you need to succeed – including the tools for the job and fully stocked trucks as well as ongoing skills training and professional development programs
- Competitive wages with opportunity to earn additional commissions and bonuses
- Fully paid tuition and apprentice leave top-up for eligible Team Members
- Consistent work with a predictable and stable work schedule
- And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team
- A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
- A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance
- Must meet Company requirements with respect to general qualifications.
- Completed a minimum of Grade 12 or equivalent.
- Must have Gas Technician ‘2’ (G2) license.
- Must have at least a Class G Driver’s License.
- Diagnostic and HVAC maintenance skills for residential equipment.
- Must be physically capable of performing all work required of this position.
- In addition, ability to lift and maneuver water heaters with the assistance of material handling equipment.
- Must be able to demonstrate ability to understand/learn new technologies (i.e. Electronics/electricity).
- Must be able to communicate clearly and effectively, both in written and verbal communications.
- Must have strong interpersonal and problem -solving skills.
- Must have outstanding customer service and organizational skills.
- Very punctual and dependable.
- Maintain company vehicle to neat clean and safe standard (where applicable).
- Ability to take direction and work with a minimal amount of supervision.
- Be willing and able to work rotating shifts and standby duties as required, including weekends.
Reliance is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance is a $1 Billion business with 2,600 Team Members and we’re growing! We’re proud to be recognized as one of Canada’s 10 Most Admired Corporate Cultures. It's our Team Members and their relentless focus on the business, each other, and our customers that makes us great.
