General Manager

Are you ready for a knife changing career! House of Knives, the world’s largest premier chain of cutlery stores with 14 locations in Canada, is actively seeking a dynamic and visionary General Manager to lead our team to unprecedented heights. This pivotal role involves overseeing the directors of Marketing, Purchasing, E-commerce, Operations, and Finance. As the chosen candidate there will never be a dull moment. You will work closely with ownership, playing a key role in developing and nurturing our organizational culture while executing the company's vision for stores, online and other future avenues of growth such as corporate sales, wholesale, mobile sharpening and more!

Why Choose House of Knives:

• Culture: Become a part of our family-owned business that values everyone, fostering an inclusive work environment emphasizing teamwork, respect, and open communication.
• Opportunity: Be a big fish in a small pond and be an impact player with opportunity to not just grow but to make a difference and leave a mark.
• Competitive Compensation: Enjoy a highly competitive salary package, extended health benefits, and recognition for hard work and dedication.
• Flexibility: Prioritize work-life balance with flexible hybrid work options, allowing you to manage personal and professional commitments. Primarily work from home with visits to stores, vendor partners and trade shows internationally.

Your Responsibilities:

• Overall Accountability: Lead business operations, including revenue generation, expense management, people management, operational effectiveness, safety, and customer service.
• Leadership: Lead, mentor, coach, and develop our Executive team and all employees, fostering a family atmosphere and customer-centric culture.
• Strategic Planning: Develop and execute strategies aligned with the organization's long-term goals.
• Collaboration: Work with the Executive Team to identify and implement strategies to improve business and bottom-line results.
• Policy Enforcement: Develop, promote, and enforce consistency with policies and procedures.
• Performance Management: Develop, track, and monitor KPIs, communicating results and ensuring accountability within the team.
• Budget Management: Create, manage, and oversee budgets and forecasts, tracking expenses to achieve annual goals.
• Sales and Profit Accountability: Direct responsibility for sales and profit performance, ensuring goals are met.
• Talent Management: Source, recruit, and retain high-performing talent through continuous feedback and coaching.
• Productivity Standards: Maintain exceptional productivity standards through impeccable process management and be forward thinking in how we can utilize tools and technologies to excel in your role.

Skills You Bring:

• Ideal but not required, University degree and or professional certification or equivalent courses.
• Minimum of five years' related retail management experience (as a General Manager or similar role in customer service).
• Proven track record of managing people, operations, executing a plan, and delivering profitable results.
• Good business acumen, financial skills, and previous P&L accountability.
• Solid understanding of field operations, purchasing, finance, commerce, and marketing.
• Dynamic leader with integrity, excellent communication, problem-solving, and interpersonal skills.
• Ability to identify, develop, and capitalize on business opportunities.
• Demonstrated ability to lead, coach, motivate, and develop a geographically diverse team while holding them accountable.
• Strong change management skills with the ability to execute a plan.
• Passionate and approachable team player who inspires.
• Ability to prioritize, multitask, and manage changing priorities.
• Valid driver’s license and ability to meet travel requirements.
• Occasional travel is required for the role.

As a dynamic & growing company we have no shortage of ideas but our greatest weakness is execution so you must have a proven track record to execute a plan. Apply now and embark on an exciting journey with House of Knives! Be a part of history as we grow and venture into new markets. Send us your resume with a video link with a introduction of why you would be a great fit for our team. Please shoot the video in landscape in a minimum resolution of 1080P. Please keep the video under 3 mins.

Job Type: Full-time

Salary: $120,000.00-$150,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: Hybrid remote in Burnaby, BC V5C 3M2