General Manager - Fernie

Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?
Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.
Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

Summary:

The General Manager is responsible and accountable for building and managing a team that will consistently meet the Associate Dealer's performance expectations in terms of sales growth, retail execution, customer experience and profitability. The role of General Manager requires a close working relationship with the Associate Dealer and the Management Team.

Main Responsibilities and Tasks:

• Encourages and maintains a culture that values an excellent customer experience to all customers through effective training, supervision, coaching and performance management.
• Constantly reinforces the need to prioritize customers and sets up realistic expectations on task delivery through retail metrics.
• Leads by example and consistently delivers an excellent customer experience.
• Responds to formal complaints in order to maintain customer loyalty at the highest possible level.
• Maintains community relations in order to build and enhance the image of Canadian Tire.
• Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
• Recruits, develops, motivates, recognizes and holds the Management Team accountable to meet established objectives and targets for sales and profitability in their respective departments.
• Plans, organizes, delegates and follows up on work and projects in all areas of the store in order to achieve and measure team goals.
• Holds the Department Managers accountable for the training and development of all staff.
• Is accountable to achieve sales goals, productivity and customer service targets set by the Associate Dealer.
• Develops and implements all store policies and procedures.
• Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
• Maintains the utmost in professional appearance, communications and standards.
• Ensures that there is a training structure and that professional development strategies are implemented within the store.
• Builds and maintains rapport with internal and external customers or vendors as required.

Requirements:

• Leadership and senior managerial experience in the retail or similar industry.
• Excellent knowledge and understanding of retail and financial principles.
• Excellent knowledge of market trends and competition in the retail and automotive service industry.
• A minimum of 7 years of experience retail sales, retail execution and operations in a management role is required.
• Good working knowledge of each department's products and functions.
• Ability to understand and operate POS and inventory computer systems.
• Experience in a Canadian Tire store is considered an asset.
• Strong belief in the Canadian Tire Values of honesty, integrity and respect.
• Entrepreneurial and results-oriented individuals who possess solid organizational skills.
• Strong team-oriented approach.
• Strong communication skills.
• Proactive problem-solving skills and ability to make ambiguous decisions.
• Ability to multitask, adapt and cope with challenging situations.

More about the position:

Potential Career Opportunities

• Next levels: General Manager in a larger store and Associate Dealer.

Physical Demands and Working Conditions

• Standing/walking for 8 hours.
• Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy".

Our offering includes

• Competitive compensation and benefit package
• Potential for Profit Sharing
• Employee Shopping Discounts
• Flexible work hours
• Learning and Development opportunities
• Scholarships
• Reward and Recognition Program
• A culture of performance & accountability
• A supportive and positive team environment

Background Check Requirements:

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

• Reference Check
• Employment Verifications
• Criminal Background Check
• Credit Check