Guest Service Agent

The Doubletree by Hilton is seeking a dynamic individual to join our Guest Service team. The ideal candidate will have a friendly and easy going personality with a high level of professionalism and effective decision making, while also being very perceptive and disciplined. A customer-oriented approach is essential. The position is part-time/on call.

The goal is to make guests and visitors feel comfortable in their home away from home.

Necessary Skills

• Exceptional customer service skills are a necessity, including the ability to handle customer complaints in a professional manner.
• Previous computer experience mandatory – including but not limited to internet and e-mail.
• Accuracy in handling cash and credit card/debit card transactions. Ability to follow all company policies and procedures
• Ability to work well in a team situation, as well as being able to work independently with little supervision.
• Ability to multi-task in a fast paced environment, while being detail oriented. Applicant must display problem-solving skills.
• Applicant must have an exemplary record of attendance in previous employ and positive recommendations
• Pleasant, friendly personality combined with excellent communication and interpersonal skills.
• Applicant must be available to work day and evening shifts, weekend shifts and night shifts as emergency situations dictate.
• Applicant will display some sales skills in a reservations environment.

MINIMUM QUALIFICATIONS AND SKILLS:

-(1-3 years) in the hospitality industry is considered a strong asset. 

-Basic accounting skills would be considered an asset. 

-Excellent communication, interpersonal and administration skills. 

Job Types: Full-time, Part-time

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• On call
• Overtime
• Weekends as needed

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person