Guest Service Agent - Full Time

Holiday Inn Express & Suites St. John’s Airport is looking for a Customer Service Expert to join our Front Desk team. Our culture is rooted in our values, customer service excellence, leadership accountability, and the growth of our 100% locally owned & operated hotel.

The Guest Services Agent is a key position within our company. This role will contribute to the overall success of the Hotel by providing superior customer service and an administrative support to the Front Office.

Responsibilities:

• Provides superior customer service and handles administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage
• Follows established procedures and policies when completing tasks
• Prepares and sends courier packages and ensures accurate billing and records
• Acts as an Ambassador for our hotel, including greeting guests and handling basic inquiries
• Demonstrates a customer service attitude with internal/external contacts
• Provides basic data entry and transaction handling service for the Front Office within a property
• Inputs data accurately into the appropriate database
• Produces statistics and reports on the data as per standard formats
• Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
• Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
• Handles cash, cheques, credit and debit card transactions in accordance with Hotel Policies
• Other duties as required

Skills/Knowledge/Experience:

• Minimum 1 year experience in similar position preferred
• Advanced communication, interpersonal, and customer service skills
• Technical aptitude
• Able to work flexible hours
• Beginner level in the use of MS Office Suite
• Professional appearance and attitude
• Bondable
• Exemplifies IHG’s core values and enjoys working in a culture of accountability

Additional Information:

• All positions will receive required training to fulfill duties & responsibilities

A variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!

Important note:

• * Holiday Inn Express & Suites would like to thank all interested applicants*
• * Only those selected for an interview will be contacted *

Job Types: Permanent, Full-time

Salary: $17.75-$18.75 per hour

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Overtime
• Weekends as needed

COVID-19 considerations:

• Sanitizing, disinfect & cleaning procedures in place

Work Location: In person