Address
Form of work
Salary```Duties```
- Greet and check-in guests in a friendly and professional manner
- Provide excellent customer service by addressing guest inquiries and resolving any issues or complaints
- Assist guests with luggage, transportation, and other requests
- Answer phone calls and direct them to the appropriate department or staff member
- Handle cash and credit card transactions accurately and efficiently
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure a smooth guest experience
```Qualifications```
- Previous experience in a front desk or Guest Service role preferred
- Bilingual or multilingual skills are a plus
- Familiarity with phone systems and phone etiquette
- Knowledge of hotel operations and hospitality industry practices
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work well under pressure in a fast-paced environment
- Flexibility to work various shifts, including weekends and holidays
Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and qualifications may be subject to change based on the needs of the hotel.
Job Type: Full-time
Salary: $40,000.00-$45,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
Flexible Language Requirement:
- English not required
Schedule:
- Holidays
- Monday to Friday
- On call
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
- Tips
Work Location: In person
