Guest Service Supervisor

Work setting

• Urban area
• Various locations
• Bus line

Responsibilities

Tasks

• Perform same duties as workers supervised
• Assist clients/guests with special needs
• Co-ordinate, assign and review work
• Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
• Establish work schedules and procedures and co-ordinate activities with other work units or departments
• Hire and train staff in job duties, safety procedures and company policies
• Requisition materials and supplies
• Resolve work-related problems and prepare and submit progress and other reports

Supervision

• 5-10 people

Credentials

Certificates, licences, memberships, and courses 

• First Aid Certificate
• CPR Certificate

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Large workload
• Overtime required
• Standing for extended periods
• Tight deadlines
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Team player