Guest Services Associate

Always there. Anywhere . That’s us! We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We value and encourage different perspectives and we have the courage to do the right thing, even when it’s hard.

We’re looking for someone who cares about their work and strives for more each day. Someone who challenges the status quo, embraces change, and thrives in a collaborative work environment. If you are someone who approaches work with passion, curiosity, and the courage to innovate, then this position is for you.

DESCRIPTION:

The Concierge/Guest Services Associate take care of all guests by personally receiving them and ensuring that those responsible for taking them to their meetings are promptly contacted. The Associate has the added responsibility from a security perspective to register all guests. Associates attend to guest requests and make every attempt to resolve any issues or concerns in a professional manner. When asked, Associates are responsible for providing quality information regarding ATCO. The Associate is responsible for making a valuable first impression on the guests, so that their memories of their visit to ATCO are positive. Guests may include members of the ATCO and CU Boards of Directors; potential and current customers, vendors, and key business partners; elected and non-elected government officials and representatives, key industry representatives at all levels, ATCO employees and officers visiting from other jurisdictions, and VIPs visiting from around the world.

WHAT YOU GET TO DO:

• Proactively provide outstanding services to all guests
• Greet all guests in a prompt, efficient and friendly manner and interact with them in a positive way
• If not already registered, ensure all guests are registered, and provided with guest passes, as appropriate
• Contact the person responsible for collecting the guests to ensure efficient access to and from meetings, as appropriate
• Attend to guest requests and attempt to resolve any issues or concerns in a professional manner
• Act diligently in identifying and approaching those who do not have identification and offer assistance.
• Assist guests with ground transportation arrangements, guiding them on local entertainment and recreation areas, and other assistance as required
• Promptly answer the telephone calls in a professional and friendly manner, forwarding the caller or taking messages, as required
• Maintain up to date knowledge on the current services that are being offered by ATCO and ensure that this information is conveyed to guests in an effective way
• Practice safety standards at all times and ensure that Concierge/Guest Services area is kept clean and organized
• Provide coverage for Administrative Coordinator/Executive Assistants, as required
Administrative duties may include assisting with Key Executive special requirements such as couriers, special deliveries, VIP assistance, purchasing and invoicing, timecards, credit card reconciliation and other responsibilities as required

WHO YOU ARE:

• Diploma in Hospitality Management or related subject area
• 3-5 years’ professional experience as a hotel concierge or Guest Services
• Security experience would be an asset
• Experience operating various software programs is an asset
• Encompass a drive for maintaining and nurturing professional and personal relationships by demonstrating strong and excellent communication skills
• Demonstrated professional business insight
• Comfortable working in pressure situations and should be able to deal with a diverse range of people and help in resolving their issues in a calm manner
• Flexible working hours
• Excellent organization, management and multi-tasking skills
• Attention to detail
• Adaptable to the changing conditions of the business. Able to remain up to date with current knowledge of ATCO products and services
Technologically savvy and able to understand new platforms that support the goals of customer-centric Guest Services

WHAT WE OFFER:

• A culture based on caring, integrity, agility, collaboration, and striving for excellence
• Competitive compensation
• Flex benefits
• Tuition assistance program
• Training and mentorship programs
Charitable donation matching

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

CU Inc. is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com. ATCO is proud to be an equal opportunity employer. Visit our website for more information.