Guest Services Representative

Guest Services Representative

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Summary of Responsibilities:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Consistantly offer professional, friendly and engaging service
• Follow Front Office Policies, procedures and service standards
• Efficiently handle all guest queries and requests
• Promptly and pleasantly handle phone calls and guest messages
• Process and balance postings for each shift
• Maintain Company issued float and balance for each shift
• Ensure that the Front Desk is appropriately supplied and stocked at all times
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications

• Related work experience in the hospitality/Hotels industry required
• Previous Front Office experience required
• Excellent organizational, written and verbal communication skills

• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all time

Job Type: Part-time

Salary: $15.50-$16.00 per hour

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Work Location: In person

Expected start date: 2024-01-30