Address
Form of work
SalaryYou will experience Christian faith in action helping to make real and lasting change in the lives of the world’s most vulnerable children. Join the World Vision Canada team and be part of a powerful and effective force for good:
For Children. For Change. For Life.
Position: Head, Employee Experience
Reports to: Chief People Officer (CPO)
Position Term: Full Time Permanent
Primary Location: Mississauga, Ontario, Canada
Workplace Type: Hybrid
Job Purpose:
The Head of Employee Experience provides leadership support to a team of People & Culture (P&C) professionals to identify, design, and deliver high-quality, value-add services that supports the World Vision Canada organizational objectives in service of a delightful Employee Experience for our shared mission. Focus will be in the areas of strategic business partnering, people & culture operations and coordination, culture and change management beginning with driving the outcomes of the EDI roadmap, talent acquisition, total rewards and data analysis and reporting.
The Head of Employee Experience works in close partnership with the Chief People Officer, along with the People and Culture team, to develop and execute the P&C strategy.
Duties and Responsibilities:
Culture Champion and People Leadership:
- Build high performance team by leading through change.
- As a servant leader, coach, develop, inspire and remove barriers to ensure business outcomes are achieved.
- Provide technical guidance to the team as needed in the areas of business partnering, P&C operations, HRIS and systems, EDI policy interpretation and roadmap implementation, talent acquisition, total rewards, and change.
- Identifies areas of culture to be improved and celebrate and nurtures the development of trust, openness, innovation, and agility.
- Fosters a culture of coaching, ongoing individual and collective performance assessment against plans, and an open team atmosphere and dialogue (team meetings, one-on-one updates, individual quarterly performance meetings, devotions, celebrations, etc.).
- Nurtures a curiosity-rich and solution-oriented environment.
- Ensures that all staff are oriented to WVC’s core documents, policies, and procedures.
- Builds and nurtures cohesive and collaborative interactions across business units and other teams to support operational and strategic goals.
- Contribute to team objectives including continuously identifying efficiencies and best practices in alignment with core values and strategic objectives.
- Proactively partner with stakeholders to identify needs and provide advice and coaching in support of organizational transformation.
- Drive workforce planning program and evaluate data, diagnose and recommend meaningful action plans to support organization design.
- Serve as a culture and change expert and leader, provide change management consultation to internal clients (leaders, staff, executive team, P&C) directly and through coaching of the team to provide an exceptional end to end Employee Experience in alignment with organizational core values.
- Support succession planning, talent management progression. Provide thought leadership using current knowledge in human resource (HR) practices as well as the charity and for-profit employer space.
- Ensure all P&C policies and practices are reflective and consistent with the organization’s commitment to equity, diversity and inclusion as articulated in the EDI Policy and Operating guidelines.
- Collaborate with P&C team leaders and EDI committee members in creating the EDI Roadmap and ensuring that its outcomes are achieved using success metrics based on the agreed EDI focus areas and themes, goals, processes, and timelines.
- Establish a process to ensure the intentionality of promoting and tracking diversity and inclusion at all levels within WVC throughout the employee life cycle, including the removal of barriers to safely reporting incidents of workplace violence, harassment and/or discrimination and investigate and address all reported allegations in a timely manner.
- Co-develop with P&C team and EDI Committee leaders key performance indicators and metrics to measure, track, and analyze the impact and effectiveness of all EDI focus areas and themes, including monitoring and acting upon data on Employee Experiences that do not align with the EDI policy, operating guidelines and roadmap.
- Plan, coordinate, and engage stakeholders at all levels of the organization in workplace diversity, equity, and inclusion initiatives including co-developing with P&C team and EDI Committee leaders an effective change management plan and its oversight.
- In alignment with the workforce plan, provide talent acquisition strategic direction; continuously enhance the recruitment process and recruitment cycle time; build talent pipelines for core functions and competencies.
- Champion World Vision Canada’s employer brand and enhance online and in-person to engagement with prospective candidates through social media, university, or other professional networks.
- Ensure all recruitment practices align with the organization’s core values and the equity, diversity and inclusion policy and operating guidelines, and
- Monitor the effectiveness of recruitment practices and provide insight to stakeholders.
- Partner with hiring managers to ensure the recruitment process runs as smoothly and effectively as possible; provide training and coaching regarding recruitment techniques and processes; continuously improve based on hiring manager feedback.
- Create a positive candidate experience – capture and measure feedback from candidates to inform changes to the process.
- Provide an effective and meaningful onboarding process for both staff and leaders throughout their first year.
- Provide regular reporting on recruitment activities and key metrics for internal and external parties.
- Oversight of the volunteer management program to ensure alignment with organizational objectives including both in-office and/or events support.
- Ensure volunteers are engaged and are effective ambassadors for the organization.
- Oversight of the total rewards philosophy and all associated monetary and non-monetary programs including compensation, benefits, pension, recognition, wellness, and staff care, to align with organizational values, People & Culture strategy, and workforce and talent plans.
- Partner with benefits and pension brokers to provide effective and meaningful programs, ensure alignment with all legislative requirements as required, regularly review metrics and opportunities for improvement.
- Analyze and research internal and external total compensation practices to make recommendations and influence business decisions;
- Champion of job evaluations and job descriptions for all roles within the organization.
- Champion of non-monetary rewards including time away programs, recognition programs, learning and development opportunities
- Ensure staff are regularly educated and have access to resources regarding total rewards programs throughout their employment lifecycle.
- Oversight of all HR systems and ensure accurate and meaningful data collection, effective and efficient HR processes, and reporting and analysis for HR insights.
- Champion the selection and implementation of new HR systems and sunsetting of old systems.
- Ensure all systems are fully utilized and enhancements are regularly introduced.
- Ensure all users in various roles across the organization are trained in systems and resources are readily available.
- Routine data reviews are conducted to ensure integrity and accuracy.
- Participate in and create internal and external communications intended to support ongoing change, P&C strategy and plan, new programs, processes, policies and events.
- Compose and share communications using various channels.
- Deliver presentations, facilitate group meetings, and speak on relevant P&C topics.
- University Degree in Human Resource Management, Business, or related.
- Preferred Certified Human Resources Leader (CHRL) and/or Certified Compensation Professional (CCP) designation.
- 10+ years or more of combined Human Resources leadership experience in related areas of expertise
- Understanding of, and experience working in, an Agile environment.
- World Vision Canada has consistently been awarded Canada’s and the GTA’s top employers. Other awards granted are for financial transparency, marketing, customer service and for the work we do in the field.
- We are Canada’s largest development, relief and advocacy non-profit.
- Competitive total rewards package.
- You get extra time off. We close for an additional day on long weekends, 6 times a year. You can get up to six weeks’ vacation, plus paid sick days, personal days & wellness days.
- Flexible work schedules, allowing you to prioritize yourself, your family and your work.
- Work from home opportunities.
- Opportunities to work with cutting edge technology.
- Opportunities for continued learning and professional development.
- Opportunities to become a member of our Employee Resource Groups.
- A creative and dynamic work environment, where your ideas and contributions can be heard, valued and respected.
- A supportive management team committed to upholding the highest standards of diversity and inclusivity.
We bring life-saving support in times of disaster. We help poor communities to take charge of their futures. We provide small loans and training that boost family livelihoods. We work with policy makers to change the way the world is run. Our Christian faith teaches us that every child, regardless of gender, faith or race, is a precious gift to the entire world - and that their wellbeing concerns us all. We shall never rest while children suffer in situations that can be changed.
Canada's Top 100 Employers GTA Top 100 Employers
Our Core Values: We are committed to the Poor. We are Christian. We are Stewards. We value People. We are Partners. We are Responsive.
Qualified candidates must be able to demonstrate a commitment to the core values and mission of the World Vision partnership.
World Vision Canada takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries.
World Vision Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Thank you for your interest; however only those applicants selected for an interview will be contacted.
