AddressDescription
Canadian Public Safety Operations Organization (CanOps) is a not-for-profit organization focused on advancing public safety for all Canadians from coast to coast to coast. We provide a consistent framework of operational supports and governance to progress and deliver viable and effective public safety education, products, programs, and services while addressing and filling gaps identified by communities, First Nations, first response agencies, and governments of all levels.
CanOps is seeking a Help Desk Analyst to our Client Services team in Prince Albert.
Responsibilities:
Receive and prioritize trouble tickets and service requests in a variety of methods including automated emails, directed emails, telephone and verbal.
Create, edit, update, resolve and close trouble tickets and service requests within the Service Desk Plus helpdesk application.
Maintain and update information within agency data, records management and contact management systems.
Monitor a Computer Aided Monitoring System for the PPSTN Radio towers across the province, providing status notifications accordingly and coordinating with external agencies when required.
Send communications to our clients regarding any outages, upgrades, or other types of communications requested.
Create and update documentation relating to effective support of all systems.
Follow-up with internal members and clients to ensure support is delivered in a timely and effective manner.
Follow-up with Tier2 support personnel on open issues.
Requirements:
High School Diploma
Minimum typing speed of 40 wpm with 80% accuracy supported by documentation (typing test to be administered during hiring process)
Adaptable to new emerging technologies
Advanced Computer Skills.
Effective Communication
Experience in Client Services
Satisfactory Criminal Record check
Legally entitled to work in Canada
