Help Desk Support Technician

Job Title: Tier 2 Helpdesk Support Advisor

Position Type: Full-time, Fixed Term Contract

Salary: $19.23 per hour

Hours of Operation: 7 days a week, 6 AM - 10 PM EST

About Us:

Join our team as a Tier 2 Helpdesk Support Advisor! Join a team that partners with a leading Canadian multinational e-commerce giant. As a Helpdesk Support Advisor, you'll not only provide exceptional technical support but also contribute to the success of a thriving e-commerce enterprise.

Key Responsibilities:

• Engage with customers through various channels, including chat, async messaging, and phone, addressing complex scenarios as a Tier 2 Helpdesk professional.
• Drive process improvements and recommend system/technology enhancements to elevate efficiency.
• Leverage remote troubleshooting techniques to diagnose and resolve technical issues.
• Walk customers through effective problem-solving processes, ensuring a seamless experience.

Day-to-Day Activities:

Your day-to-day activities will immerse you in the vibrant world of e-commerce:

• Handling diverse customer channels, enriching your experience in a multifaceted industry.
• Providing top-notch customer service and technical support to uphold the high standards of our e-commerce partner.
• Contributing proactive recommendations for process improvements to enhance the customer experience.
• Embracing new technologies and staying at the forefront of digital innovation.

Qualifications:

Basic Qualifications:

• 1 year of experience as a Help Desk technician and/or customer support role.
• Tech-savvy with knowledge of office automation products, databases, and remote control.
• High School Diploma or equivalent.
• Flexibility with hours of operation.

What We Offer:

• Competitive pay rate of $19.23 per hour.
• Full-time, Fixed Term Contract.
• Opportunities for training and development.
• A collaborative and inclusive work environment with a leading Canadian e-commerce giant.

Apply Now:

If you're passionate about technology, customer service, and the world of e-commerce, seize this opportunity to kickstart your career with a Canadian multinational e-commerce powerhouse. Apply now and be a part of our dynamic team!

Job Types: Full-time, Fixed term contract

Salary: $19.23 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• IT support: 1 year (required)

Ability to Commute:

• Niagara Falls, ON (required)

Ability to Relocate:

• Niagara Falls, ON: Relocate before starting work (required)

Work Location: In person