Help Desk Technician

Work setting

• Consulting firm
• General office

Responsibilities

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Perform Web-server backup and recovery operations

Experience and specialization

Computer and technology knowledge

• Internet
• Servers
• Desktop applications
• File management software
• Multimedia software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• Image editing software
• Project management software
• Website creation and management software
• Desktop publishing software
• MS Office
• MS Windows
• Spreadsheet
• Quick Books

Additional information

Personal suitability

• Accurate
• Client focus
• Organized
• Team player
• Ability to multitask