Homeowner Care Deficiency Technician

HOMEOWNER CARE DEFICIENCY TECHNICIAN

Come join one of Canada’s Top Small & Medium Employers located in the Okanagan!

Mission Group provides team members with a competitive base salary as well as variable pay, annual merit pay increases, paid vacation, a comprehensive benefit plan, a matching RRSP plan, a general education & training program, and much more. In addition, team members can enjoy paid time off each month to volunteer for causes they care about!

Mission Group is seeking a Homeowner Care Deficiency Technician to join the Homeowner Care team. Reporting to the Homeowner Care Manager, the individual will be responsible for the coordination and repair of deficiencies and service calls after homeowner possession. This position requires working on the tools. Working closely with the construction team and trades, the Homeowner Care Deficiency Technician will coordinate homeowner handovers and ensure the completion of deficiency requests. This role is a blend of strong customer service and technical skills. The role is ideal for someone who is service-minded, customer-focused, and experienced with a toolbelt.

This position is located in Kelowna, BC, and requires travel between sites and appointments. A valid driver's license is required.

What you’ll do:

• Complete orientation deficiencies prior to homeowner possession dates and warranty work.
• Coordinate deficiency work with trades; identify if work will be completed by external trade or internal team.
• Coordinate and attend scheduled service requests with homeowners.
• Complete service items as needed for two-five-ten year warranty.
• Maintain ongoing communication with the team regarding outstanding items.
• Maintain records in Salesforce.
• Ensure the service vehicle maintenance is up to date and vehicle cleanliness.
• Additional duties and responsibilities as requested.

What you’ll bring:

• Minimum of 3 years of customer service experience.
• 3+ years of experience either in construction, preferably in residential construction, or facilities maintenance.
• Post-secondary education in a trade such as carpentry is considered an asset.
• Multitasking and time management skills with the ability to prioritize tasks.
• Strong written and oral communication skills to represent Mission Group positively and professionally.
• Ability and proficiency in using all tools related to construction including ladder work to complete repairs and deficiencies.
• Team player, professional attitude, compassion for customer concerns.
• Strong organizational skills.
• Knowledge of construction and building codes.
• Dedication to safety and safe work procedures.
• Professionally work with and coordinate trades to complete tasks.
• Ability to work with little or no supervision or in a team environment.
• Ability to work and communicate in a sometimes fast-paced environment.
• Strong work attendance required.
• Ability to lift and hold 40lbs.
• Valie drivers’ licence.

About Mission Group:

At Mission Group we create places for people to flourish. We don’t just build homes – we also work hard at building communities, careers, and opportunities. It goes without saying our team members are not just employees, they are also the current and future workers, experts, entrepreneurs, and leaders in our industry. Whatever path they’re on, we enjoy helping them achieve their goals while they’re helping us achieve ours.

Try a new path. See where it can take you.