Address
Form of work
SalaryOverview
Languages
Bilingual
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
3 years to less than 5 years
Work setting
- Hotel, motel, resort
Responsibilities
Tasks
- Assist clients/guests with special needs
- Co-ordinate, assign and review work
- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Hire and train staff in job duties, safety procedures and company policies
- Troubleshoot and resolve technical problems
- Train, direct and motivate staff
- Staff recruitment and selection
- Provide information on hotel facilities and services
- Investigate and resolve complaints and claims
- Greet people and direct them to contacts or service areas
- Calculate costs, process refunds and attend to other financial transactions
- Greet customers
- Maintain an inventory of vacancies, reservations and room assignments
Supervision
- Staff in various areas of responsibility
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Large workload
- Standing for extended periods
- Tight deadlines
- Work under pressure
- Combination of sitting, standing, walking
Personal suitability
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Initiative
- Interpersonal awareness
- Judgement
- Organized
- Team player
- Creativity
Benefits
Long term benefits
- Other benefits
Other benefits
- On-site housing options
- On-site recreation and activities
