Housekeeping/Laundry Attendant

Location in Jasper National Park, Jasper - Alberta
Contract Dates: April 10th to October 27, 2024

About us:

Becker’s Chalets is a family oriented seasonal resort, just 5km south of the hustle and bustle of the Jasper town site. Located along the Athabasca River, with mountainous views and lots of green space – it is a very quiet and relaxing location for both guests and employees alike. As a team, we all work together to ensure that our guests have a very clean, comfortable, and memorable stay. We have been recognized with numerous Employers of Choice awards and Housekeeping awards and have achieved our level 3 in the Alberta Hotel and Lodging Association’s Health and Safety Program.

Job Description:

At the beginning of your employment, we will have a warm and welcoming orientation – going over many aspects of your job, living accommodations, wildlife, and health and safety among a variety of other things! Our goal is to ensure that all team members of Becker’s Chalets have a wonderful and memorable experience!

As a housekeeping room attendant, your typical work day and responsibilities will be as follows.

· Your day will begin with a team meeting, preparation of groups and golf cart load up.

· After receiving your daily list, you will head out in groups of 2 and/or 3 to begin cleaning the early checkouts (go’s).

· Cleaning will consist of dividing the workload of each chalet with your group members to achieve the highest standard of cleaning, based on your provided training, along with confirming no maintenance issues are present and that the chalet is fully inventoried/stocked upon completion.

· Cleaning task within these cabins will include, but are not limited to: full kitchens, full bathrooms, fireplaces, dusting & disinfecting, making beds, restocking supplies, sweeping & sanitizing balconies/patios, along with vacuuming/washing multiple different floor types in different sized chalets.

· After your paid 30-minute lunch break, you will finish the check-outs, if not already completed, and begin cleaning the stay overs, as per your provided training, to achieve the highest standard of cleanliness.

· Once your daily list is completed to excellent standards, you may be required to assist other groups or to complete additional tasks that are requested in the housekeeping department.

· Upon completion, as a large team, everyone will meet in the Housekeeping/Laundry room to unload, restock and organize themselves for the following day.

· Periodically throughout your work day, your supervisor(s) will check in with your group to check for issues you may have encountered, to restock necessities and/or to provide feedback on completed chalets

· Throughout your day, you will be interacting with our guests either through requests or in passing. As customer service is of importance to us, this will be done in a polite, friendly, professional, and efficient manner.

· While at work, you must always comply with all health and safety policies/procedures, as outlined during your provided training

· Sometimes, over and above your daily tasks, other spontaneous jobs may be requested of you, depending on the help required on property at that time.

· Your role could also include stripping dirty linen from rooms upon checkout and/or disinfecting rooms earlier in the day, followed by joining a group and doing housekeeping once stripping duties have been completed.

Throughout your workday, the laundry department as a team will be responsible for completing the following (but not limited to) tasks, as directed during training:

· Possibly disinfecting and/or stripping (linen, amenities, fireplace ashes, etc.) chalets upon guest checkout

· Sorting linen appropriately to be laundered; sheets, towels, etc.

· Loading washing machines (according to our load volumes) and setting the appropriate formulas/wash cycles/programs, specific to the load/linen at hand.

· Transfer cleaned linen from the washer to the dryers (according to our load volumes) and setting the appropriate drying formula/program (temp/time) to achieve the best quality in the quickest manner.

· Ensuring that no machine stays empty when linen could be transferred. This requires you to quickly and efficiently transfer dirty linen to the washing machine as soon as the previous load is finished, or transferring clean linen from the washer to the dryer as soon as the washer finishes its cycle; this is to ensure that the smooth and efficient flow of linen is constantly maintained and that the linen does not get backed up.

· Properly and effectively spray the correct stain removal treatment, based on the type of stain present, on all stained linen as per your initial training, which includes a time frame to do such a task (ex. Near the end of the day). This includes the proper handling and storing of such chemicals.

· Assisting with restocking the housekeeping shelves as supplies becomes depleted (ex. Toilet paper, Kleenex, paper towel, etc.)

· Ensuring the laundry room area remains clean and organized at all times. This includes the end of day full clean and disinfection (ex. Cleaning lint traps/floors/ tables/etc.). This includes the ability to take the initiative and do what needs to be done in the laundry department, as there is always lots to do.

· Ensure inventory levels are maintained or replenished for all washers, spot treatment, and drying chemicals and/or products.

· Ensure the housekeepers always have an abundance of linen available to them when they need it, including rags.

· Fold all types of linen quickly and efficiently, as per your training. This includes having a good attention to detail, as you will be looking for stains/hairs/rips or tear/etc. to ensure our linen quality standards are met.

· Sorting and storing all folded linen in a neat and organized manner, as per your training. This includes ensuring that the restaurant linen is folded in a timely manner (straight from a warm dryer), to ensure they have a pressed look (no wrinkles).

· Assist the housekeeping department for any task requested, to help fill in any necessary gaps present.

Qualifications:

Experience

• No experience required but it is an asset
• Physical stamina and mobility including the ability to reach, kneel and bend
• Ability to lift (up to 50 lbs), push and pull required items (example wet linen)
• A Drivers licence is required in order to drive our golf carts

Skills

• Achievement-motivated to meet and surpass realistic goals
• Ability to work in a fast paced environment independently or in a team
• Must be able to work well under pressure and during stressful situations
• Excellent time management skills required
• Must be pleasant, friendly and able to address problems or special requests
• Ability to take the initiative and do what needs to be done
• Strong communication skills and great team spirit
• Good attention to detail and the ability to multi-task
• Integrity and honesty
• Adaptable, reliable and punctual

Working Conditions:

• On-site training provided
• Staff uniform provided
• Working teams of 2 or 3 employees
• Paid 30-minute lunch when working 5+ hrs
• Up to 8 hours per day, 6 days per week (depending on occupancy levels)
• Supportive team environment

What we offer:

• Shared staff accommodations
• Very competitive wages
• Free uniform
• Contract end bonus, based on performance
• Training is provided
• Staff discounts (rooms, restaurant & gift shop)
• Free White Water Rafting
• Monthly staff BBQ's
• Recognition for great work
• Aquatic & Fitness center corporate rates
• Staff bicycles, basketball hoop, and some sports equipment availability
• Free WIFI – intermittently
• Staff Health and Wellness program
• Team building activities
• Lasting friendships and memories to cherish

Job Types: Full-time, Fixed term contract, Seasonal

Salary: $16.50-$19.00 per hour

Expected hours: 35 – 44 per week

Benefits:

• Company events
• Discounted or free food
• On-site parking
• Store discount
• Wellness program

Schedule:

• Day shift
• Evening shift
• Every Weekend
• Holidays
• Monday to Friday
• Morning shift
• Night shift

Supplemental pay types:

• Bonus pay
• Overtime pay
• Tips

Ability to Relocate:

• Jasper, AB: Relocate before starting work (required)

Work Location: In person