Houseperson (Full-Time)

ABOUT THE SOHO

The luxury of space is central to the promise of an unrivaled experience at SoHo Hotel Toronto.

The SoHo Hotel & Residences, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the City of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment.

We pride ourselves in offering some of the largest and most spacious hotel rooms and suites in Downtown Toronto. Every aspect and detail of SoHo Hotel’s accommodations have been fashioned for our guests’ comfort and pleasure, from exquisitely comfortable furnishings and state-of-the-art technologies to the stunning views and second-to-none amenities and services.

The SoHo Hotel offers 89 redesigned rooms and suites featuring an 80 sq. ft. dressing area, marble bathrooms, and heated floors provide a space for guests to relax, rejuvenate, work or to celebrate a special occasion. Our rooms and suites are double the size of other luxury hotels in Downtown Toronto.

The SoHo Residences Apartment Hotels Toronto, Ottawa Lisgar, and Ottawa Champagne consist of luxurious apartment units for comfort and practicality, perfect for extended-stay and with unlimited experiences right outside their doorstep.

THE SOHO CULTURE

As a luxury boutique hotel and residences, our commitment is to support our employees with opportunities and empowerment. We provide diversity and welcomes culture from all background and experience. We are a growing and dynamic team that collaborates with each other in order to achieve continued growth and success.

Our company culture is to take care of our team, our guests, and the community.

Service – we believe hospitality is an art

Ownership – we pride ourselves on accountability

Honor – we respect all guests, team members and the community

Originality – we celebrate and encourage authenticity

We welcome you to be part of our petite yet connected team of the SoHo family.

THE POSITION

The Houseperson position is responsible for cleaning and maintaining guest rooms, hallways, furnishings, flooring and work areas. Cleaning rooms includes duties such as changing bed linens and emptying trash as well as vacuuming carpets and dusting furniture, and ensure that our facility is clean and well maintained, and that all guests receive the highest quality of service.

The position will be directly reporting to the Director of Housekeeping and the Housekeeping Supervisors, working alongside with Room Attendants, and receiving requests from other departments and guests.

This role will be a “working from office” model, which will require 5 days-per-week in the SoHo Hotel Toronto office located at 318 Wellington Street, Toronto, Ontario.

DUTIES & RESPONSIBILITIES

• Cleaning and disinfecting all public areas as per hotel standards including guest washroom, lobby, meeting rooms, and health club.

• Cleaning and disinfecting all staff areas as per hotel standards including staff washrooms, locker rooms, lunchroom, and staff corridors.

• Cleaning Hotel rooms and Residence rooms as per standards, including vacuuming, dusting, cleaning and disinfecting bathrooms, replacing sheets and towels, emptying garbage cans and ashtrays, and replacing toiletries and amenities.

• Counting soiled and clean linen. Managing the daily in-flow and out-flow of linen while completing linen tracking sheets.

• Vacuuming and spotting corridor carpets.

• Attending to guests' requests for extra supplies or other items.

• Reporting and handling lost and found items.

• Delivery and pick-up of guest laundry.

• Being aware of daily meeting schedule to ensure meetings rooms are in line with cleaning standards.

• Ensuring that linens and amenities are fully stocked in the housekeeping pantry.

• Maintaining tidiness and cleanliness of pantries.

• Reporting room items requiring maintenance.

• Reporting housekeeping items that require deep cleaning (i.e. Stains on carpets and bed skirts).

• Reporting “Do Not Disturb” rooms and “refuse service” rooms in a timely manner.

• Completing daily report as per training.

• Other duties and responsibilities as assigned.

QUALIFICATIONS & REQUIREMENTS

• Availability to work any scheduled shift between the hours of 7:30am to 12:30am.
• Able to work as part of a team and display strong teamwork skills.
• Eager to learn and take on stretch assignments.
• Must be able to work weekdays, weekends, and statutory holidays.
• Heavy work - Exerting up to 35 pounds of measured pull/push weight force, and/or 25 pounds measured push/pull weight force periodically while lifting, carrying, pushing and pulling carts and otherwise moving and maintaining objects.
• Must be able to stand and walk for long periods of time.
• Must have excellent attention to detail.
• Must possess good communication skills.
• Must possess strong organizational and time management skills.
• Must be guest-service focused.
• Ability to multitask and meet assigned deadlines.
• Previous experience in a service-related position is an asset.
• Ability to stand for entire shift.
• Excellent customer service skills.
• Displays a professional positive attitude, maintains enthusiasm, and celebrates success.

COMPENSATION & BENEFITS

• Employee social events.
• Birthday & anniversary day recognition.
• Discounted on-site parking.
• Meals allowances (restrictions apply).
• Health benefits (restrictions apply).

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The SoHo Hotel Toronto is an equal opportunity employer that is committed to inclusion and diversity.

We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Our company has an accommodation process in place for applicants with disabilities, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Accommodation is available upon request at all stages of the recruitment and selection process.