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Form of work
SalaryYou will be providing leadership, expertise and technical oversight to internal stakeholders, team members, and consultants regarding Quality Assurance standards, system quality and adherence to standard methodology across a wide suite of technologies and enterprise business services.
If this is you, we encourage you to bring your testing expertise to assist with the implementation of new and revised business and mission-critical information technology solutions. This opportunity for QA I&IT Lead within the Payment and Registration I&IT Solutions Branch (PRSB) would support the testing of mainframe and legacy IT systems required to register eligible Ontarians for OHIP, including integration with ServiceOntario, Ontario Health, Medical Claims Payment System (MCPS) and the broader healthcare digital ecosystem.
The PRSB within the Health Services I&IT Cluster (HSC) is responsible for the development, sustainment, improvement and modernization of core I&IT solutions for the OHIP Program. These mission and business-critical solutions include registering eligible Ontarians for OHIP and associated health insurance-related programs, the medical claims payment to service providers and providing integration with ServiceOntario and external stakeholder (Ontario Health, Cancer Care Ontario, etc.) delivered systems. The HSC is accountable for developing, testing, and enhancing Ministry of Health/Ministry of Long-Term Care/HSC business I&IT solutions.
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
What can I expect to do in this role?
In this role, you will:• provide project leadership and technical direction to team members to deliver system testing services; manage the Quality Assurance (QA) framework to ensure that all solutions meet the highest level of quality; assist clients in meeting their business requirements and achieving their business objectives;
• provide governance, compliance and lead initiatives associated with continuous improvement strategies for Quality Assurance and efficiency from conception to completion;
• plan, develop and oversee all technical aspects of Quality Assurance for IT projects that utilize Agile and DevOps methodologies software development practices and management of best practices and QA tools;
• execute IT testing on a mainframe including online and batch transaction processing applications and systems testing of software
• produce related testing documentation such as test strategies, test plans, test cases, automation test scripts, defect logs, and test results reports
How do I qualify?
Technical Knowledge and Skills:
• You have knowledge of and experience with Quality Assurance principles, practices, methods, techniques, metrics and tools and the software development lifecycle (such as Waterfall and Iterative), and understanding of current state of the art technology and trends in the area of Quality Assurance, to lead the Quality Assurance elements of IT projects.• You can oversee the implementation of all aspects of the Quality Assurance program across the discipline as well as ensure quality products and services are in compliance with ministry and corporate directives and guidelines.
• You demonstrate knowledge of business systems and applications such as, health and payment programs in order to perform systems testing, address issues and maintain systems performance.
• You have knowledge of I&IT strategies, plans, standards, directives and testing methodology and tools; and Accessibility for Ontarians with Disabilities Act (AODA) compliance requirements.
• You have proven knowledge of standard debugging and testing techniques at different levels (unit, integration, system, UAT, and so forth).
• You have demonstrated knowledge for all phases of testing mainframe including representative programming languages and tools (such as COBOL, JCL, Cognos and so forth)
• You have knowledge of relational database management systems technologies (such as Oracle, DB2, IMS) and query/retrieval packages (eg SQL, ISPF utilities)to examine databases and manage test data.
Leadership, Planning, and Project Management Skills:
• You have knowledge and understanding of Quality Assurance task budgeting/level of complexity and scheduling to estimate and control deliverables and timelines.• You possess project management skills with knowledge of project management techniques and methodology to effectively manage the testing effort for large and small projects concurrently for a variety of portfolios/client groups.
• You provide technical advice, guidance and leadership to team members, including developing and implementing work plans and schedules, establishing priorities, monitoring quality of deliverables, explaining work procedures, and resolving issues.
• You provide consultative guidance and assistance to Managers, Project Managers, Developers and other project team members on Quality Assurance standards, SDLC processes and procedures.
• You have knowledge of and skills in team management and development to foster strong teams within area of responsibility; and to plan, organize and co-ordinate human resources to achieve a variety of project objectives.
Analytical and Problem-solving skills:
• You are able to analyze and assess status of projects assigned to Quality Assurance staff, assess and make recommendations and/or decisions concerning specific Quality Assurance needs and request.• You can assess and make recommendations and/or decisions concerning specific Quality Assurance needs and requests, assess risks, impacts and benefits, within the context of organizational technical resources, commitments and priorities, and make recommendations to resolve issues and/or mitigate their impacts.
Interpersonal, Communication and Negotiation Skills:
• You have relationship building and customer service, consultative and communication skills to determine project/client requirements, make presentations to project teams, promote innovative processes and foster co-operation among portfolios and system testing services staff.• You possess oral and written communication skills to provide customer service, prepare reports, presentations/ recommendations/documentation to senior management.
• You have consultation and interpersonal skills to liaise/facilitate communications with numerous internal/external stakeholders and clients, present information to the Project Managers pertaining to the staff resourcing for their respective projects.
• You are able to negotiate project scope and timelines; negotiate resolutions to project-related issues discovered by QA staff or others performing QA tasks/functions with various Managers (including Project Managers); and negotiate project timelines and resource assignment (QA and non-QA staff).
