I&IT Senior Solutions Designer

The Cluster
The Health Services I&IT Cluster provides information management and information technology solutions that enable and support the business requirements of the Ministry of Health. The cluster supports the Ontario government's I&IT Strategy and plays a leadership role in major business transformation initiatives and infrastructure projects that are currently underway. The cluster is also working to promote the evolution towards a common IT infrastructure for government.
Our Branch
The Emergency Health I&IT Solutions and Technology Management Branch (EHSTMB) delivers mission critical I&IT and telecommunications solutions for 9-1-1 Land Ambulance dispatch centres in Ontario while responding to changing business drivers that encompass legislative requirements, technology currency, and new business solutions to support the ministry's emergency health mandate and transformation. Ambulance service in Ontario is a seamless program that responds to requests for service and transports patients cross municipal boundaries without reference to residence or other demographic factors. Central Ambulance Communications Centres (CACCs) facilitate this seamless approach by coordinating, directing and deploying the movement of all ambulances and emergency response vehicles within large geographic areas.
Land Ambulance Dispatch service is performed by Communication Officers in CACCs and the service is supported by I&IT and telecommunications solutions delivered by the Branch.
Why work for the Ontario Public Service?
We are re-thinking how we deliver services through various initiatives, modernization initiatives and how we access and deliver critical services remotely. We are striving to enable a future-ready OPS workforce through a technology-focused enterprise-wide strategies.
The Ontario Public Service (OPS) support career and leadership development, invest in learning opportunities, recognize team and individual achievements, and support flexible work arrangements.
The Opportunity
If you are looking for an opportunity to have an impact on the design of long-term sustainable I&IT solutions that deliver business results, consider this position with the Emergency Health I&IT Solutions and Technology Management Branch.
You will use your technical design and leadership expertise across a range of challenging initiatives.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

As an I&IT Senior Solutions Designer, you will:
• set technical direction and plans for integrated end-to-end solution and/or cloud infrastructure design, including providing input to and influencing target architectures
• collaborate and participate as a team member with business and IT stakeholders in all business improvement initiatives
• analyze, investigate, design, develop and coordinate/lead the design of specific business and/or cloud infrastructure solutions
• lead and deliver Logical and Physical design collateral
• evaluate and recommend technology and best practice guidelines for all cloud infrastructure solutions
• participate in the procurement process of the solution/infrastructure and identify resources required to implement and support them

How do I qualify?

Technical Skills

• you have extensive knowledge and experience in designing large, complex, highly available, mission critical API and Azure/AWS cloud based solutions
• you have knowledge and experience with Information Management - data design and management, database development such as SQL, data warehousing such as ETL, design/ development and related technologies
• you have knowledge and experience with designing real-time data processing and real-time dashboards
• you have knowledge of architectural domains, infrastructure technologies and development standards
• you have in-depth knowledge of the information technologies, applications, cloud technologies (such as Azure API Management, ADF, Azure SQL Database, Event Hub, Stream Analytics, AWS API Gateways, AWS Glue, Kinesis, etc.),
• you have working knowledge and hands on experience in design of APIs and systems integration using APIs.
• you have experience in optimization of solutions' configuration via cloud native and 3rd party tools for optimal cost/performance ratio
• you have experience in development and maintenance of the CI/CD pipelines to include re-usable cloud environment configuration, related configuration components, deployment of COTS and MOH-custom applications
• you have knowledge of Infrastructure as Code (IaC) approach
• you have experience with continuous monitoring to monitor system and application performance and alert on downtimes, errors and similar events
• you have knowledge of fundamentals of Docker containers and containers orchestration platforms such as Kubernetes, OpenShift
• you have experience with running containerized applications in enterprise environment
• you have fluency in git-based source code management and version control systems - Git, GitHub, GitLab etc.

Analytical and Problem-Solving Skills

• you are able to develop and prepare technical specifications and documentation for installation, and performance
• you have the ability to conceive, research, assess and evaluate needs of clients, identify possible methodologies and technologies for application and/or cloud infrastructure, evaluate next generation solutions and make recommendations to satisfy client short and long term technology requirements and the impact on existing services and infrastructure
• you can resolve competing priorities and deadlines, identify, assess and escalate issues
• you can investigate, analyze, design, develop and oversee implementation of business and/or cloud infrastructure solutions and activities to meet client and enterprise business requirements and ensure integrity and integration with existing technology

Project Management/Delivery Skills

• you have knowledge and experience with project management methods, analytical and risk assessment tools and processes to oversee projects
• you have experience leading the development of strategic and operational frameworks including acquisition of tools and the identification of alternative delivery mechanisms and costing of services/supplies
• you have knowledge and experience leading process re-engineering initiatives/projects and environmental scans to support long term business strategies and to plan for the innovative delivery of products and services
• you have experience leading proof-of-concept trials and oversight of testing of all technical aspects of the development, implementation and maintenance of integrated solutions, in order to increase acceptance, accessibility, security, usability, stabilization and sustainability, and to meet the business needs
• you have experience leading projects related to 24x7 critical environments and operations

Communication, Customer Service and Relationship Management Skills

• you have demonstrated consulting and advisory skills to provide advice and obtain support for solutions recommendations and business cases, and to liaise with vendors
• you have demonstrated excellent teamworking, communication and collaboration skills
• you have relationship building skills to develop and maintain relationships with clients, project teams and staff, resolve issues and create a productive work environment
• you have demonstrated presentation skills to convey technical information, explanations, options and recommendations for diverse internal, external, technical and non-technical audiences
• you have developed writing and editing skills to prepare technical documentation, reports, recommendations and presentations
• you have awareness of DevOps and Agile principles; desire and interest to advance in these areas

Leadership and Negotiation Skills

• you have demonstrated team leadership and mentorship skills to lead and support staff and colleagues
• you have communication, persuasion, consultation and mediation skills to provide leadership and achieve mutual consensus