Information Systems Technician

THE CORPORATION OF
THE TOWN OF INGERSOLL

Invites applications for the position of

Information Systems Technician

The Town of Ingersoll is seeking Information Systems Technician to join its talented team. Located in Oxford
County in Southwestern Ontario, Ingersoll offers urban living with small town values yet enjoys easy access to
larger cities. Surrounded by farms and nature, Ingersoll is home to a diversity of thriving industries and
commercial businesses and is host to many special events, athletic and recreational amenities and excellent
schools. For more information on the Town, please visit our website at www.ingersoll.ca.
Position Overview

Reporting directly to Information Systems Technologist (IT Manager) and under the direction of the Director of
Finance, the Information Systems Technician is responsible for providing technical support for the Town’s
Information Systems and network.

The Information Systems Technician assists with all of the Town’s PC Hardware and software support
including maintenance and inventory records. Provides hardware and software installation, maintenance and
customer support services for standalone and networked personal computer users; provides customer support
services for printers and other computer peripherals. Manages and supports the operation of network
services, telephone services, including PBX and voice mail and local area networking equipment. Provides
technical assistance to Department Heads and staff on computer related issues and concerns in order to
ensure maximum level of system availability and reliability. Maintains and analyzes all system logs including
backup.Assists in planning, implementing and maintaining the Town’s data communications and network
services.

Specifically, the incumbent will:

• Act as a systems administrator; updating and maintaining the IT inventory system, overseeing the day-

to-day operation of computer networks, troubleshooting IT system issues, installing and maintaining
software updates, assisting with the installation, design, and configuration of system hardware and
software and other related duties.

• Provide help-desk support assisting users via the phone or in person with personal computer, software

and multi-user systems problems.

• Provide assistance with the development and implementation of standards and procedures.

• Conduct individual, and group training on new/changed software and hardware

• Perform various telecommunications-related tasks; activating new telephone extensions, performing

relocations through programming changes or physical relocation, managing voice mail boxes and trees
and troubleshooting malfunctions.

• Be knowledgeable and keep current on the ever-changing world of Information Technology in order that

the Town is kept abreast of changes that would have a positive impact on the Town’s operations.

Qualifications

• At a minimum, must possess a 2-3 year Computer Service or related College Diploma, a Certified

Systems Engineering Designation or equivalent combination of education and experience.

• 6+ months of relevant experience, preferably in a government or institutional setting

• Experience with SQL Server, Hyper-V and/or Active Directory considered an asset.

• Working knowledge of a variety of software packages commonly used on personal computers including

word processing, spreadsheet and file recovery and backup software such as Microsoft Office 2013,
Great Plains, Class and Auto Cad Software and a demonstrated capacity to quickly learn other relevant
computer software.

• Working knowledge of personal computer hardware installation and repair and telephone voice mail

hardware and software programs including common personal computer programming techniques and
mini computer operations.

• Demonstrated proficiency and understanding of computer systems and telecommunication equipment

functions and capabilities.

• Demonstrated ability to communicate and synthesize complex technical information so that it is

understandable to a layperson.

• Excellent written, oral communication, organizational, analytical, problem-solving and time

management skills.

• Demonstrated ability to be a team player, capable of establishing effective working relationships with

employees and the general public.

• Valid “G” license.
  

The Town offers a competitive annual salary range: $59, 583.63 - $70, 030.69 based on 35 hours/week.
Other great benefits to working at the Town of Ingersoll:

• We offer a Defined Contribution Benefit Pension Plan (OMERS) where employee contributions (9%)

are matched by the Town start on day one,

• Join a growing municipality with rewarding career opportunities,

• Training opportunities to support you in this role,

• Comprehensive Health, Dental and EFAP benefits from day one,

• Generous personal leave time including sick,

• Supportive team and workplace culture,

• Optional 4-day workweek based on position and approval,
  

To explore this exciting opportunity further, qualified candidates are invited to submit their application, in

confidence, to the attention of the HR Manager, by April 15, 2024.

Monique Donmoyer

HR Manager

Town of Ingersoll

130 Oxford Street, 2nd Floor

Ingersoll, Ontario N5C 2V5

monique.donmoyer@ingersoll.ca

The Town of Ingersoll is an equal opportunity employer and will make accommodations available to
applicants with disabilities upon request and throughout the entire recruitment process.

While we appreciate all applications received, only those invited for an interview will be acknowledged.

Personal information submitted is collected under the authority of the Municipal Freedom of

Information and Protection of Privacy Act and will be used to determine suitability for the position

advertised.