information technology (IT) support analyst

Work setting

• Consulting firm
• General office
• Financial management/services

Responsibilities

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Perform Web-server backup and recovery operations

Experience and specialization

Computer and technology knowledge

• MAC
• Internet
• Desktop applications
• File management software
• Multimedia software
• Presentation software
• Communication software
• Programming software
• Business diagram software
• Mapping and data visualization software
• Database software
• Programming languages
• Software development
• Data analysis software
• MS Office
• MS Windows
• SQL
• Spreadsheet
• Python

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sitting

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management

Benefits

Long term benefits

• Group insurance benefits
• Life insurance