information technology (IT) support analyst

Work setting

• General office
• Private company, corporation or industry

Responsibilities

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations

Supervision

• No supervision responsibility

Experience and specialization

Computer and technology knowledge

• Servers
• File management software
• Mail server software
• HTML editing software
• Database software
• Python
• JavaScript
• MS Office
• MS Windows
• Spreadsheet

Benefits

Financial benefits

• Group insurance benefits