Inside Sales Representative - Order Desk

About Us

For over 50 years, Western Canada Welding Products has been a top gas and welding solutions provider in Southern Alberta and Southern Saskatchewan.

Throughout the years, our main goal has always been to supply our customers with quality welding and gas products. We also strive to provide our customers with a better understanding of the tools, equipment, and gases available – and their different applications. With a service area spanning from High River to Swift Current, our unique depot network offers professional gas and welding product solutions for the better half of the prairies. Our facilities work closely together, giving you personalized service to get you what you need.

Title and Authority

Job Title: Inside Sales Representative

Reporting Structure: This role reports to the Branch Manager. This role has no managerial authority and no direct reports.

General Description of the Role

The Inside Sales Representative is a key contributor in meeting and/or exceeding established sales goals and targets while coordinating between multiple projects ensuring all internal and external stakeholders are always well informed. The Inside Sales Representative is a change champion providing input to policies, processes, or procedural change. Leading by example is key when dealing with the administrative part of the job and when needed makes this position a jack of all trades who is adaptable, positive, analytical and detail oriented.

Role Accountabilities

· Be the communications conduit between administrative colleagues, outside Sales Representatives, customers, architects, engineers, contractors', and business owners.

· Upsell services and make product recommendations.

· Stay informed about product and service information updates.

· Champion change while providing input to any policy, process, and procedural updates.

· Distribute leads to outside Sales Representatives.

· Be creative with solutions when issues or concerns arise from our customers or business partners.

· Develop and write proposals for our products in commercial and residential applications.

· Provide direction to front desk staff.

· Respect the confidentiality of their customers.

Specific Tasks

· Answer phone calls and respond to emails in a professional manner.

· Build rapport with customers.

· Collect customer information for future follow-ups.

· Close sales

· Identify sales opportunities.

· Stay informed about product and service information updates.

· Manage customer handling such as complaints, comments, answering questions, etc.

· Maintain and update existing customer files.

· Provide outstanding customer service.

· Perform other job duties as required.

Skills and Experience

· Someone who can sell and is comfortable selling.

· Someone who is familiar with writing proposals and drafting quotes.

· Detail oriented and produce accurate work.

· Someone who can deal with multiple interruptions, multitask, and can redirect and manage time as necessary.

· Someone who possesses strong communication skills, both verbal and written.

· Punctual and reliable.

· Able to work effectively and productively without close supervision.

· Proficient with computers generally and MS Office suite in particular.

· Able to present and showcase the product in various options, pros and cons, comparisons to competition.

· Customer service oriented.

· Someone with strong conflict resolution skills.

· Knowledgeable about the products being sold.

· Professional with fellow employees, customers, and supplier representatives.

· Someone who works well independently and as part of a team.

· Adaptable, flexible, and open to change.

· Computer literate, including word processing, spreadsheet software, and database applications.

· Willing to receive on-the-job training.

· Able to build an excellent rapport with customers.

· Physically able to safely lift 30-50 pounds.

· Motivated and hardworking.

· A high school diploma or GED certificate

· 3-5 years of experience in sales and customer service

· Worked in a similar role before

· An ability to grasp new software and work arounds.

· This position requires 100% on site work.

· This position requires the ability to sit for long periods of time.

· This position requires some travel.

· This position requires a valid drivers’ license.

Job Type: Full-time

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• RRSP match

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Application question(s):

• Knowledge of the Welding Industry?
• What are your salary expectations?

Experience:

• Sales and Customer Service: 3 years (preferred)
• B2B sales: 3 years (preferred)

Work Location: In person