Address
Form of work
SalaryAbout Us
For over 50 years, Western Canada Welding Products has been a top gas and welding solutions provider in Southern Alberta and Southern Saskatchewan.
Throughout the years, our main goal has always been to supply our customers with quality welding and gas products. We also strive to provide our customers with a better understanding of the tools, equipment, and gases available – and their different applications. With a service area spanning from High River to Swift Current, our unique depot network offers professional gas and welding product solutions for the better half of the prairies. Our facilities work closely together, giving you personalized service to get you what you need.
Title and Authority/Reporting
Title: Inside Sales Representative - Temporary 6 Month Contract
Authority/Reporting: This role reports to the Branch Manager. This role has no managerial authority and no direct reports.
General Description of the Role
The Inside Sales Representative is a key contributor in meeting and/or exceeding established sales goals and targets while coordinating between multiple projects ensuring all internal and external stakeholders are always well informed. The Inside Sales Representative is a change champion providing input to policies, processes, or procedural change. Leading by example is key when dealing with the administrative part of the job and when needed makes this position a jack of all trades who is adaptable, positive, analytical and detail oriented.
Role Accountabilities
The Inside Sales Representative will:
o Be the communications conduit between administrative colleagues, outside Sales Representatives, customers, architects, engineers, contractors', and business owners
o Upsell services and make product recommendations
o Stay informed about product and service information updates
o Champion change while providing input to any policy, process, and procedural updates
o Distribute leads to outside Sales Representatives
o Be creative with solutions when issues or concerns arise from our customers or business partners
o Develop and write proposals for our products in commercial and residential applications
o Provide direction to front desk staff
o Respect the confidentiality of their customers
Specific Tasks
The Inside Sales Representative will:
o Answer phone calls and respond to emails in a professional manner
o Build rapport with customers
o Collect customer information for future follow-ups
o Close sales
o Identify sales opportunities
o Stay informed about product and service information updates
o Manage customer handling such as complaints, comments, answering questions, etc.
o Maintain and update existing customer files
o Provide outstanding customer service
o Perform other job duties as required
Skills and Experience/Qualifications
Required skills – you are:
o Someone who can sell and is comfortable selling
o Someone who is familiar with writing proposals and drafting quotes
o Detail oriented and produce accurate work
o Someone who can deal with multiple interruptions, multitask, and can redirect and manage time as necessary
o Someone who possesses strong communication skills, both verbal and written
o Punctual and reliable
o Able to work effectively and productively without close supervision
o Proficient with computers generally and MS Office suite in particular
o Able to present and showcase the product in various options, pros and cons, comparisons to competition
o Customer service oriented
o Someone with strong conflict resolution skills
o Knowledgeable about the products being sold
o Professional with fellow employees, customers, and supplier representatives
o Someone who works well independently and as part of a team
o Adaptable, flexible, and open to change
Desirable Skills – you are:
o Computer literate, including word processing, spreadsheet software, and database applications
o Willing to receive on-the-job training
o Able to build an excellent rapport with customers
o Physically able to safely lift 30-50 pounds
o Motivated and hardworking
Required Experience and Qualifications – you have:
o A high school diploma or GED certificate
o 3-5 years of experience in sales and customer service
Desirable Experience/qualifications – you may have:
o Worked in a similar role before
o An ability to grasp new software and work arounds
Other
o This position requires 100% on site work, some Saturdays
o This position requires the ability to sit for long periods of time
o This position requires some travel
o This position requires a valid drivers’ license
Job Types: Temporary, Full-time
Contract length: 6 months
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
Application question(s):
- Knowledge of the Welding Industry?
Experience:
- Sales and Customer Service: 3 years (preferred)
Work Location: In person
