Inside Sales/Office Administrator

About Walker

Walker Industries, a fifth-generation, family-owned company founded in 1887, operates from its base in the Niagara Region with facilities across Canada and the United States. We employ more than 1,200 people in environmental waste management and recovery, renewable energy, paving and construction, aggregates, and emulsions chemistries.

Growth and transformation are a natural part of our business and our employees evolve with us.

We are looking for an Inside Sales/ Office Administrator for Walker Aggregates at our Essex location.

Primary Responsibilities of the Job:

Customer Service

• Maintains a database of customer invoicing and information. Enters orders and enacts changes to customer information to ensure all records are current.
• Responds to central dispatch order system via telephone or online for aggregate products. Serves existing and potential customers to supply accurate pricing and material information often as first company contact.
• Enters customer orders and all job information, including product pricing and freight, to maintain a current database of customer orders and assist in providing timely and accurate billing information.
• Coordinates material delivery through network of local haulers. Tracks activity of haulers and reconciles trucker payables to actual deliveries.
• Investigates and resolves customers concerns and complaints when possible and refers to the appropriate department to ensure customers receive prompt attention.
• Responds to customer inquiries and provides information on products and materials. Refers customers to sales representatives as necessary.

Sales Admin

• Prepares daily, weekly and monthly sales reports to assist the Sales Manager with sales related reporting and decision making.
• Prepares and issues weekly customer invoices and addresses customer concerns and makes corrections to invoices as required.
• Administers quoting software to ensure information is accurate and up-to-date.
• Provides sales information support to Scale House, AR/AP staff and Managers as required to supply timely information, avoid delays in delivering products to customers and expedite invoicing and collection of payment.
• Monitors accounts receivables to identify past due accounts.
• Scans and monitors websites, to identify potential new projects or tenders.
• Coordinates Scalehouse relief as necessary.
• Produces a variety of reports such as Transaction Reports, Sales Data Reports and Cash Sales Reports, to provide current information to various departments.

Office Admin

• Enters payables into the system, balances inventory, and generates a variety of reports.
• Receives, sorts and prioritizes mail, taking notice of required actions and due dates to ensure timeliness of responses and required actions.
• Receives cash receipts and prepares bank deposits to process customer payments.
• Maintains the filing system, customer contact and newsletter distribution lists to ensure documents are stored and distributed correctly.
• Answers and redirects all incoming calls to ensure all calls are answered in a timely fashion.

Skills and Qualifications:

• Minimum 2 year College Diploma.
• Preferably a minimum of 1 year experience in a customer service / dispatch role.
• Comfortable working in a variety of different settings
• Advanced computer software skills (i.e. MS Word, PowerPoint, Excel,) to efficiently and effectively produce reports, input customer orders and information as necessary.
• Demonstrated ability to work well under pressure.
• Able to convey both good & bad news in a professional manner
• Basic problem solving skills to analyze problems, investigate customer complaints and formulate a plan of action.
• Able to work with limited supervision.
• Communicates politely, professionally and with clarity, verbally and in one-on-one or group situations, or over the telephone
• Capacity to follow directives and fulfill requests.
• Proactive - anticipates and initiates action to meet needs
• Adaptable – able to set and prioritize work with occasional exceptions, able to work with diverse personalities.

Experience the Benefits of Working at Walker

Career Support

• Education reimbursement, training, and professional development opportunities
• Internal advancement opportunities at all levels
• Reimbursement of professional dues and tuition

Health & Well Being

• Wellness subsidy to support healthy lifestyle
• Employee Assistance Program (EAP)

Culture & Community

• 2 paid volunteer days per year
• Social and networking events

Salary/Wage & Benefits

• Competitive wages
• Group health/dental/vision/prescription drug plans
• Paid vacation days
• Short-term and long-term disability plans
• Term life insurance
• Retirement programs including Pension, RRSP and TFSA

To learn more, visit walkerind.com

How to Apply

Our online assessment takes 10 minutes to complete. Save a copy by logging back into the application tool once you’re finished.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Need Help” button in the application.