Inside Support Representative

Position Summary:

Supports activities for the outside District Sales Representatives (DSR) including order and delivery interaction between customers via telephone, email and Gordon Ordering. Seeks growth opportunities in existing house customers with knowledge and professionalism as well as strengthening customer relationships by representing Gordon Food Service (GFS) branded products and services. Helps drive account growth and profitability by undertaking administrative job duties as it pertain to the sales department. Use of divisional shared email to address and support the needs as they arise.

Location: Delta, BC

Schedule: Sunday to Thursday plus (ability to work on statutory holidays and Fridays)

Note: This is a hybrid role with the expectation to be at the Distribution Centre office 3 days a week.

The compensation package for this position ranges from $46,000 to $75,000 on an annual basis.

What We Offer:

• Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment

• Comprehensive customizable benefits program to suit you and your family needs including dental, vision, prescription drugs and extended health coverage

• Company matched retirement program

• Bonus and Annual profit sharing

• Training and career advancement opportunities

• Gordon Food Service product discounts

• Employee appreciation events

• Family culture

• 125-year, family-owned and operated company history

Essential Functions:

• Collaborates with other departments to meet all customer needs, internal reporting, and customer record keeping.

• Participates in general sales meetings, promotions and facilitates food show registration. Assists with recall and other information sharing as required.

• Takes orders from various customers as needed via phone or email.

• Stays up to date with product offerings, market trends, and customer needs while learning about the organizational offerings and systems.

• Demonstrates strong customer service skills when dealing with unique or difficult situations.

• Provides support to sales representatives coordinating customer service, orders, credits, etc. during special events IE: Stampede, PNE, SNE, F1 Race, etc.

• Supports and assists DSR for vacation coverage and seasonally based on needs.

• Provides routing assistance for changes to deliveries such as time delays, adjustments in delivery days, etc.

• Details customer complaints, track the same issues that multiple customers have, and reports problems as necessary.

• Works on the road with sales reps and visits to customers.
  

Knowledge / Skills / Abilities:

• Must have good customer service and time management skills.

• Ability to perform 10-key data entry.

• Must have excellent written, verbal, organizational, and communication skills.

• Highly organized with great attention to detail.

• Encourages collaboration with others to achieve a common goal.

• A self-starter that can work independently as well as part of a team.

• Must be a strategic thinker, inquisitive, innovative, and creative to build relationships, network, link resources and apply business practices.

• Excellent computer skills.

• Must have the ability to multi-task, prioritize, and be able to work independently or within a team environment.

• Ability to learn and use SAP, CRM, Gordon Ordering online, and other various systems.
  

Education and Experience

• Post-secondary education in Business Administration, Sales or Marketing preferred

• One year previous sales, business, or food service experience with an interest in food business practices and food preparation or an equivalent combination of education, training, and experience preferred

#GFSCA

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We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talentcanada@gfs.com and use the words “Accommodation Request” in your subject line.