Inside Sales And Customer Support Representative

Customer Service / Inside Sales Representative

The Opportunity

We Are One Composites wants to provide the undisputed best customer experience and products to Mountain Bikers worldwide. Our team is looking to add an individual who shares similar values and who looks forward to engaging and interacting with potential customers. Someone who enjoys taking people through an amazing customer experience. After all, at We Are One, Customer Service is our #1 product, and our team recognizes the significance of each interaction with our customers.

Position Description

As a Sales and Customer Service Representative, your primary responsibility is to elevate the customer experience to a premium level. This role is integral to a team evaluated on customer interactions and reviews, prioritizing meaningful connections over mere sales targets. The right individual will have the opportunity to help shape our customers' experience and be an important part of our growing team.

Reporting to the Sales Manager, you will receive comprehensive training and support. Your contributions to the team’s success will involve:

• Exemplary Customer Engagement:
• Responding to customer inquiries promptly and with genuine care
• Establishing a rapport (that is borderline personal) with customers to understand their unique needs and preferences
• Tailoring product recommendations to meet individual customer requirements

• Efficient CRM Management:
• Meticulously managing customer data in the CRM system
• Utilizing CRM insights to provide personalized and anticipatory customer service
• Implementing strategies to enhance the overall customer journey

• Premium Sales Transactions:
• Possess the ability to help a customer through the sales process seamlessly
• Ensuring customers receive detailed information about our premium products
• Providing additional support or information to customers during the purchasing process

• Proactive Customer Follow-Up:
• Proactively following up with customers post-purchase to ensure their satisfaction
• Addressing any concerns or issues with a solution-oriented approach
• Seeking feedback to improve and refine the customer experience continually

• Exceeding Customer Expectations:
• Managing customer expectations and consistently delivering beyond those expectations
• Offering personalized solutions that showcase our commitment to excellence
• Upholding the company’s Core Values in every customer interaction

• Continuous Improvements
• Actively engaging in the Kaizen process to refine and elevate the premium customer experience
• Collaborating with the team to identify areas for improvement
• Taking the initiative to suggest and implement improvements based on customer feedback

• Creative Customer Solutions:
• Finding creative and personalized solutions to enhance customer's journey
• Demonstrating flexibility and resourcefulness in addressing customer needs
• Identifying opportunities for upselling premium products based on customer preferences

Qualifications

• Want to make a difference in the world and help grow something amazing
• Are committed to delivering a premium customer experience
• Possess the internal drive to challenge yourself and want to grow as a person
• Believe that talking with people is fundamental to providing the best customer service
• Embrace feedback and are open to adapting to positive change
• Exhibit strong problem-solving skills and creative thinking
• Be a creative thinker and be willing to make decisions and be accountable for them
• Possess a growth mindset and a genuine passion for customer success
• Enjoy serving customers and achieving successful outcomes

Fundamental Skills

• Proficient in operating Google Workspace and Microsoft tools
• Strong proficiency in English
• Previous experience using CRM Systems
• Knowledge and understanding of Mountain Bikes and current bike products
• Willingness to learn and invest in enhancing skills and knowledge

About We Are One

We Are One Composites is a proud Canadian-based Manufacturer of high-quality carbon fibre Mountain Bike products and Mountain Bikes. We strive to be vertically integrated, empowering and nurturing our employees' knowledge and potential. We are an inclusive organization that welcomesl candidates who bring a positive outlook and aspire to contribute to success.

If you feel a strong connection to this opportunity, please contact us via email at hr@weareone.bike. We would love to hear from you and look forward to learning more about your unique strengths and how they align with our mission and values.

Job Type: Full-time

Salary: $45,000.00-$65,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• RRSP match
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Retail sales: 2 years (preferred)
• Customer relationship management: 2 years (preferred)

Ability to Commute:

• Kamloops, BC V2B 3C8 (required)

Ability to Relocate:

• Kamloops, BC V2B 3C8: Relocate before starting work (required)

Work Location: In person