Address
Form of workTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
Within this role, you’re ensuring the execution of IS Service Delivery to the IS Region Germany (DE, BE, NL, LU, AT, SI)and the associated businesses by owning stakeholder relationships for all IS Infrastructure services at a country level,including aggregating demand for new and improved IS Infrastructure services and ensuring overall business satisfactionwith existing Infrastructure services.
This position reports to
IS Service Manager
Your responsibilities
- Ensure continuous service improvement of the Service Delivery & Assurance function within the country area, including
- performance management and operational demand
- Lead Service Delivery to country level IS and business management by owning and monitoring IS Service Delivery targets
- Maintain relationships with IS and business management at country level to clarify trade-offs for cost, time and demand
- and manages expectations and requirements for delivery of global IS services
- Lead the capture, analysis, assessment, aggregation and prioritization of new IS business facing infrastructure service
- demand as part of IS Service portfolio management for relevant country
- Ensure the Service Delivery & Assurance team's objectives and ways of working within the relevant country are aligned to
- IS strategic objectives and targets, and compliant with ABB IS Enterprise Architecture and any other applicable ABB
- Group Directives and ABB Group Guidelines
- Ensure satisfaction with IS services by assessing expectations, verifying that actions are taken to close any gaps, and
- influencing stakeholder perceptions of IS service
- Manage relationships with regional and divisional IS & business heads and Global IS Service Delivery & Assurance
- Manager to provide status updates, resolve issues, and manage expectations
- Deal with and provides input for any incident, change or project which has, or might have, a major impact on IS service
- delivery for the relevant geographical area
- Ensure Global Service Delivery and Assurance teams adhere to IS process framework and governance model
- Act as escalation point for relevant country and resolves disputes arising in relation to IS business facing support and
- infrastructure services
Your background
- Successfully completed Bachelor of Science degree or similar with 10+ years of experience in Infrastructure Services
- Previous experience of working in large and diverse IS teams
- Experience of IS business performance and requirements management
- Committed team player with high cultural awareness and the ability to work in a complex, multicultural and global team
- Fluent in English and German language both written and spoken
- Periodic travel to ABB locations in Germany
Benefits
Retirement plan Flexible work practices Canteen Employee Share Acquisition Plan Wellbeing program
More about us
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.ABB is able to offer you an interesting role within a highly motivated team, together with open communication structures. On the basis of a personal, practice-oriented induction programme, you will be given the opportunity to acquire the confidence needed to work independently and self-reliantly within your assigned area. Even after the joining phase, ABB offers a wide range of individual career development opportunities and supports you in realising your career goals with targeted training measures. At ABB you will find an attractive working environment in all phases of life - including mobility services such as bicycle leasing, policies for sabbaticals and home office, the ABB children's vacation camp and taking care of family members. Interested in joining our team? We are looking forward to receiving your complete application through our online tool. In the case of equal suitability, people with severe disabilities and their equals are given preference.ABB AGYour contact is: ABB PersonalDirekt +49 (0) 621 381 3500 ABB Data Privacy Statement:https://new.abb.com/privacy-notice/candidate
