It Change Management Specialist

IT Change Management Specialist

The Team

The Change Management Specialist will play a key role in helping the Information Technology department meet business strategic objectives. This person will focus on the people side of change - including changes to business processes, systems and technology. The primary focus will be creating and implementing Change Management plans that minimize employee resistance and maximize employee engagement. The Change Management Specialist will work to drive faster adoption, greater ultimate utilization and higher proficiency on the changes impacting employees in the organization such that business results are achieved.

Supervision

While the Change Management Specialist does not have supervisory responsibility, this person will have to work through many others in the organization to succeed. The Change Management Specialist will also support both IT Operations and project teams in integrating Change Management activities into their plans. Finally, the Change Management Specialist may provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions.

The Role

• Draft end-user communications that apply to IT changes driven both by projects and operational day to day activities

• Apply a structured Change Management approach and methodology for the people side change caused by IT change efforts.
• Develop a Change Management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
• Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
• Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
• Develop a set of actionable and targeted Change Management plans - including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
• Support the execution of plans by employee-facing managers and business leaders.

• Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
• Identify resistance and performance gaps, and work to develop and implement corrective actions
• Create and enable reinforcement mechanisms and celebrations of success.
• Work with teams to integrate Change Management activities into the overall plan.
• Work with Training team, Internal communication and HR in the formulation of particular plans and activities to support project implementation.

Skills and Qualifications

• A solid understanding of how people go through a change and the change process.
• Change management certification (PROSCI, CCMP, etc.).Experience and knowledge of Change Management principles and methodologies.
• Familiarity with project management approaches, tools and phases of the project lifecycle.
• Exceptional communication skills - both written and verbal.
• Able to work effectively at all levels in an organization.
• Excellent active listening skills.
• Problem solving and root cause identification skills.
• Strong analytic and decision making abilities.
• Must be a team player and able to work with and through others.
• Ability to influence others and move toward a common vision or goal.

Ready to join a proactive and modern firm that provides an exceptional career experience in an inclusive and collaborative environment? Come join us!

As a global law firm, we embrace a culture of excellence and working hard, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.

To find out more about how we integrate diversity, equity and inclusion in everything we do please click https://www.nortonrosefulbright.com/en-ca/about/diversity-equity-and-inclusion.

If you are unable to apply for a position online or require any reasonable adjustments during the recruiting process, please contact canvanhrtalent@nortonrosefulbright.com to further discuss your needs.

Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact canvanhrtalent@nortonrosefulbright.com to discuss further.

We thank all candidates for their applications, but please note that we will be contacting only those whom we invite for an interview.

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